Infos:
- Used Zammad version:
V3.2 - Used Zammad installation source: (source, package, …)
rpm - Operating system:
uname -a
Linux Ubuntu-1604-xenial-64-minimal 4.15.0-72-generic #81~16.04.1-Ubuntu SMP Tue Nov 26 16:34:21 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
Intel® Core™ i7-4770 CPU @ 3.40GHz
free -h
total used free shared buff/cache available
Mem: 31G 9.0G 17G 487M 4.7G 21G
Swap: 15G 0B 15G
made a ram-disk for zammads tmp
df -h
Filesystem Size Used Avail Use% Mounted on
udev 16G 0 16G 0% /dev
tmpfs 3.2G 14M 3.2G 1% /run
/dev/md2 219G 121G 87G 59% /
tmpfs 16G 4.0K 16G 1% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
tmpfs 16G 0 16G 0% /sys/fs/cgroup
tmpfs 8.0G 463M 7.6G 6% /opt/zammad/tmp
/dev/md1 488M 198M 264M 43% /boot
tmpfs 3.2G 0 3.2G 0% /run/user/0
more info
2 Agents sometimes 4 Agents
DB: mariadb
MariaDB [zammad_production]> select count() FROM tickets;
±---------+
| count() |
±---------+
| 416309 |
±---------+
1 row in set (0.05 sec)
MariaDB [zammad_production]> select count(*) FROM channels;
+----------+
| count(*) |
+----------+
| 16 |
+----------+
1 row in set (0.00 sec)
MariaDB [zammad_production]> select count(*) FROM schedulers;
+----------+
| count(*) |
+----------+
| 21 |
+----------+
1 row in set (0.00 sec)
sometimes hundreds (5000 ! ) of delayed jobs in the table delayed_jobs after deactivating a few triggers we evatually hit zero from time to time
66 Triggers
70 Views
top - 11:14:00 up 115 days, 16:52, 2 users, load average: 1.22, 1.36, 1.68
Tasks: 614 total, 1 running, 550 sleeping, 0 stopped, 0 zombie
%Cpu(s): 14.7 us, 0.3 sy, 0.0 ni, 84.9 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st
KiB Mem : 32799464 total, 4593852 free, 24539000 used, 3666612 buff/cache
KiB Swap: 16760828 total, 9587452 free, 7173376 used. 6389212 avail Mem
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
17140 zammad 20 0 4689004 3.192g 21488 S 103.0 10.2 133:39.70 ruby
17142 zammad 20 0 2329336 533976 21604 S 17.3 1.6 13:35.90 ruby
3086 mysql 20 0 18.618g 0.016t 0 S 2.0 51.9 25945:06 mysqld
16934 elastic+ 20 0 12.644g 3.159g 596880 S 0.3 10.1 2:28.69 java
1 root 20 0 185156 5636 3916 S 0.0 0.0 0:50.79 systemd
2 root 20 0 0 0 0 S 0.0 0.0 0:01.51 kthreadd
4 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 kworker/0:0H
6 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 mm_percpu_wq
root@Ubuntu-1604-xenial-64-minimal ~ # df -h
Filesystem Size Used Avail Use% Mounted on
udev 16G 0 16G 0% /dev
tmpfs 3.2G 343M 2.8G 11% /run
/dev/md2 219G 153G 55G 74% /
tmpfs 16G 4.0K 16G 1% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
tmpfs 16G 0 16G 0% /sys/fs/cgroup
/dev/md1 488M 198M 264M 43% /boot
tmpfs 3.2G 0 3.2G 0% /run/user/1001
tmpfs 8.0G 1.1G 7.0G 14% /opt/zammad/tmp
tmpfs 3.2G 0 3.2G 0% /run/user/0
root@Ubuntu-1604-xenial-64-minimal ~ # free -h
total used free shared buff/cache available
Mem: 31G 23G 4.3G 1.1G 3.5G 6.0G
Swap: 15G 6.8G 9.1G
root@Ubuntu-1604-xenial-64-minimal ~ #
Expected behavior:
if I close the ticket the views should be updated in a timley manner sometimes we have two wait almost an hour. I guess this are the “delayed_jobs” right?
I don’t know according to the docs the server hardware should be fine. Do we have an unusual amount of views (70) or triggers (66)
unfortunatly I’m no ruby guy can’t find the bottleneck.
Thank you for your suggestions
here a few lines from production.log
I, [2019-12-11T12:58:39.704488 #1356-70190881363620] INFO – : … Ticket 416769
I, [2019-12-11T12:58:39.704504 #1356-70190881363620] INFO – : … Ticket 416604
I, [2019-12-11T12:58:39.704522 #1356-70190881363620] INFO – : … Ticket 416603
I, [2019-12-11T12:58:39.704539 #1356-70190881363620] INFO – : … Ticket 416602
I, [2019-12-11T12:58:39.704555 #1356-70190881363620] INFO – : … Ticket 416601
I, [2019-12-11T12:58:39.716775 #1356-70190881363620] INFO – : # curl -X get “http://127.0.0.1:9200/zammad_production/KnowledgeBase::Answer::Translation/search"
I, [2019-12-11T12:58:39.745889 #1356-46994039169480] INFO – : # 200
I, [2019-12-11T12:58:39.755001 #1356-70190881363620] INFO – : # 200
I, [2019-12-11T12:58:39.778368 #1356-70190881363620] INFO – : Completed 200 OK in 343ms (Views: 21.0ms | ActiveRecord: 13.6ms)
I, [2019-12-11T12:58:39.804977 #1356-46994039169480] INFO – : Completed 200 OK in 1201ms (Views: 55.8ms | ActiveRecord: 14.3ms)
I, [2019-12-11T12:58:39.819286 #1356-46993991603660] INFO – : # curl -X get “http://127.0.0.1:9200/zammad_production/KnowledgeBase::Answer::Translation/search"
I, [2019-12-11T12:58:39.820721 #1356-70191488707080] INFO – : # curl -X get “http://127.0.0.1:9200/zammad_production/Ticket/search"
I, [2019-12-11T12:58:39.827911 #1356-46993991603660] INFO – : # 200
I, [2019-12-11T12:58:39.845409 #1356-46993991603660] INFO – : Completed 200 OK in 327ms (Views: 15.9ms | ActiveRecord: 76.6ms)
I, [2019-12-11T12:58:39.848197 #1356-70191488707080] INFO – : # 200
I, [2019-12-11T12:58:39.848248 #1356-70191488707080] INFO – : … Ticket 417697
I, [2019-12-11T12:58:39.849003 #1356-70191488707080] INFO – : … Ticket 417696
I, [2019-12-11T12:58:39.849035 #1356-70191488707080] INFO – : … Ticket 417695
I, [2019-12-11T12:58:39.849056 #1356-70191488707080] INFO – : … Ticket 417694
I, [2019-12-11T12:58:39.849075 #1356-70191488707080] INFO – : … Ticket 417693
I, [2019-12-11T12:58:39.849094 #1356-70191488707080] INFO – : … Ticket 417692
I, [2019-12-11T12:58:39.849112 #1356-70191488707080] INFO – : … Ticket 417691
I, [2019-12-11T12:58:39.849141 #1356-70191488707080] INFO – : … Ticket 417690
I, [2019-12-11T12:58:39.849416 #1356-70191488707080] INFO – : … Ticket 417689
I, [2019-12-11T12:58:39.849441 #1356-70191488707080] INFO – : … Ticket 417688
I, [2019-12-11T12:58:39.863525 #1356-70191488707080] INFO – : # curl -X get “http://127.0.0.1:9200/zammad_production/KnowledgeBase::Answer::Translation/search"
I, [2019-12-11T12:58:39.867781 #1356-70191488707080] INFO – : # 200
I, [2019-12-11T12:58:39.889676 #1356-70191488707080] INFO – : Completed 200 OK in 810ms (Views: 20.4ms | ActiveRecord: 99.9ms)
I, [2019-12-11T12:58:39.992606 #1356-70191177219600] INFO – : Started GET "/api/v1/ticket_customer?=1576048089729” for 000.000.000.00 at 2019-12-11 12:58:39 +0100
I, [2019-12-11T12:58:39.996708 #1356-70191177219600] INFO – : Processing by TicketsController#ticket_customer as JSON
I, [2019-12-11T12:58:39.996747 #1356-70191177219600] INFO – : Parameters: {"”=>“1576048089729”}
I, [2019-12-11T12:58:40.003518 #1356-70191177219600] INFO – : Completed 200 OK in 7ms (Views: 0.2ms | ActiveRecord: 1.3ms)
I, [2019-12-11T12:58:41.831313 #1356-70191076309140] INFO – : Started GET "/api/v1/search?query=19151&limit=10&=1576048089730” for 000.000.000.00 at 2019-12-11 12:58:41 +0100
I, [2019-12-11T12:58:41.835715 #1356-70191076309140] INFO – : Processing by SearchController#search_generic as JSON
I, [2019-12-11T12:58:41.835765 #1356-70191076309140] INFO – : Parameters: {“query”=>“19151”, “limit”=>“10”, "”=>“1576048089730”}
I, [2019-12-11T12:58:41.845760 #1356-70191076309140] INFO – : # curl -X get “http://127.0.0.1:9200/zammad_production/Organization/search"
I, [2019-12-11T12:58:41.850854 #1356-70191076309140] INFO – : # 200
I, [2019-12-11T12:58:41.851133 #1356-70191076309140] INFO – : # curl -X get “http://127.0.0.1:9200/zammad_production/User/search"
I, [2019-12-11T12:58:41.857881 #1356-70191076309140] INFO – : # 200
I, [2019-12-11T12:58:41.857950 #1356-70191076309140] INFO – : … User 19151
I, [2019-12-11T12:58:42.060579 #1356-70191076309140] INFO – : # curl -X get “http://127.0.0.1:9200/zammad_production/Ticket/search"
I, [2019-12-11T12:58:42.071673 #1356-70191076309140] INFO – : # 200
I, [2019-12-11T12:58:42.071736 #1356-70191076309140] INFO – : … Ticket 417490
I, [2019-12-11T12:58:42.071760 #1356-70191076309140] INFO – : … Ticket 417603
I, [2019-12-11T12:58:42.071780 #1356-70191076309140] INFO – : … Ticket 417602
I, [2019-12-11T12:58:42.071798 #1356-70191076309140] INFO – : … Ticket 417601
I, [2019-12-11T12:58:42.071815 #1356-70191076309140] INFO – : … Ticket 417470
I, [2019-12-11T12:58:42.071833 #1356-70191076309140] INFO – : … Ticket 417468
I, [2019-12-11T12:58:42.071850 #1356-70191076309140] INFO – : … Ticket 417467
I, [2019-12-11T12:58:42.071867 #1356-70191076309140] INFO – : … Ticket 417466
I, [2019-12-11T12:58:42.071884 #1356-70191076309140] INFO – : … Ticket 417465
I, [2019-12-11T12:58:42.071900 #1356-70191076309140] INFO – : … Ticket 417464
I, [2019-12-11T12:58:42.081246 #1356-70191076309140] INFO – : # curl -X get “http://127.0.0.1:9200/zammad_production/KnowledgeBase::Answer::Translation/search"
I, [2019-12-11T12:58:42.085702 #1356-70191076309140] INFO – : # 200
I, [2019-12-11T12:58:42.293050 #1356-70191076309140] INFO – : Completed 200 OK in 457ms (Views: 205.8ms | ActiveRecord: 2.4ms)
I, [2019-12-11T12:58:42.484131 #1356-70191177071740] INFO – : Started GET "/api/v1/ticket_customer?=1576048089731” for 000.000.000.00 at 2019-12-11 12:58:42 +0100
I, [2019-12-11T12:58:42.488341 #1356-70191177071740] INFO – : Processing by TicketsController#ticket_customer as JSON
I, [2019-12-11T12:58:42.488382 #1356-70191177071740] INFO – : Parameters: {"”=>“1576048089731”}
I, [2019-12-11T12:58:42.495177 #1356-70191177071740] INFO – : Completed 200 OK in 7ms (Views: 0.2ms | ActiveRecord: 1.3ms)
I, [2019-12-11T12:58:43.725887 #1356-70191209170840] INFO – : Started GET "/api/v1/tickets/408264?all=true&=1576065445554” for 000.000.000.00 at 2019-12-11 12:58:43 +0100
I, [2019-12-11T12:58:43.730176 #1356-70191209170840] INFO – : Processing by TicketsController#show as JSON
I, [2019-12-11T12:58:43.730225 #1356-70191209170840] INFO – : Parameters: {“all”=>“true”, "”=>“1576065445554”, “id”=>“408264”}
I, [2019-12-11T12:58:43.808911 #1356-70191209170840] INFO – : Completed 200 OK in 79ms (Views: 33.2ms | ActiveRecord: 6.2ms)
I, [2019-12-11T12:58:43.925151 #1356-70190881432980] INFO – : Started GET “/api/v1/ticket_customer?customer_id=37&=1576065445555" for 000.000.000.00 at 2019-12-11 12:58:43 +0100
I, [2019-12-11T12:58:43.929351 #1356-70190881432980] INFO – : Processing by TicketsController#ticket_customer as JSON
I, [2019-12-11T12:58:43.929392 #1356-70190881432980] INFO – : Parameters: {“customer_id”=>“37”, "”=>“1576065445555”}
I, [2019-12-11T12:58:43.942119 #1356-46994049601080] INFO – : Started GET “/api/v1/ticket_customer?customer_id=37&=1576065445556" for 000.000.000.00 at 2019-12-11 12:58:43 +0100
I, [2019-12-11T12:58:43.947058 #1356-46994049601080] INFO – : Processing by TicketsController#ticket_customer as JSON
I, [2019-12-11T12:58:43.947107 #1356-46994049601080] INFO – : Parameters: {“customer_id”=>“37”, "”=>“1576065445556”}
I, [2019-12-11T12:58:43.957161 #1356-46994039023220] INFO – : Started GET “/api/v1/ticket_customer?customer_id=37&=1576065445557" for 000.000.000.00 at 2019-12-11 12:58:43 +0100
I, [2019-12-11T12:58:43.960465 #1356-46994053270740] INFO – : Started GET "/api/v1/ticket_stats?user_id=37&organization_id=2&=1576065445558” for 000.000.000.00 at 2019-12-11 12:58:43 +0100
I, [2019-12-11T12:58:43.962308 #1356-46994039023220] INFO – : Processing by TicketsController#ticket_customer as JSON
I, [2019-12-11T12:58:43.964672 #1356-46994039023220] INFO – : Parameters: {“customer_id”=>“37”, “"=>“1576065445557”}
I, [2019-12-11T12:58:43.966914 #1356-46994053270740] INFO – : Processing by TicketsController#stats as JSON
I, [2019-12-11T12:58:43.967139 #1356-46994053270740] INFO – : Parameters: {“user_id”=>“37”, “organization_id”=>“2”, "”=>“1576065445558”}
I, [2019-12-11T12:58:44.083940 #1356-70190881432980] INFO – : Completed 200 OK in 154ms (Views: 11.0ms | ActiveRecord: 2.2ms)
I, [2019-12-11T12:58:44.122707 #1356-46994049601080] INFO – : Completed 200 OK in 175ms (Views: 20.6ms | ActiveRecord: 2.7ms)
I, [2019-12-11T12:58:44.256019 #1356-46994039023220] INFO – : Completed 200 OK in 291ms (Views: 125.1ms | ActiveRecord: 5.9ms)
I, [2019-12-11T12:58:44.884507 #1356-70190907729920] INFO – : Started GET “/api/v1/tickets/405047?all=true&=1576065445559" for 000.000.000.00 at 2019-12-11 12:58:44 +0100
I, [2019-12-11T12:58:44.888900 #1356-70190907729920] INFO – : Processing by TicketsController#show as JSON
I, [2019-12-11T12:58:44.888996 #1356-70190907729920] INFO – : Parameters: {“all”=>“true”, "”=>“1576065445559”, “id”=>“405047”}
I, [2019-12-11T12:58:44.996481 #1356-70190907729920] INFO – : Completed 200 OK in 107ms (Views: 15.6ms | ActiveRecord: 10.5ms)
I, [2019-12-11T12:58:45.751137 #1356-70191075755000] INFO – : Started PUT “/api/v1/taskbar/69339” for 000.000.000.00 at 2019-12-11 12:58:45 +0100
I, [2019-12-11T12:58:45.755510 #1356-70191075755000] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:45.755572 #1356-70191075755000] INFO – : Parameters: {“key”=>“Ticket-31085”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“form_id”=>“065524818”}}, “params”=>{“ticket_id”=>“31085”, “init”=>true}, “prio”=>896, “notify”=>false, “active”=>false, “attachments”=>[], “updated_at”=>“2019-12-10T13:06:02.494Z”, “id”=>“69339”}
I, [2019-12-11T12:58:45.775779 #1356-70191075755000] INFO – : Completed 200 OK in 20ms (Views: 0.4ms | ActiveRecord: 3.6ms)
I, [2019-12-11T12:58:45.860467 #1356-70191075758820] INFO – : Started PUT “/api/v1/taskbar/74268” for 000.000.000.00 at 2019-12-11 12:58:45 +0100
I, [2019-12-11T12:58:45.864811 #1356-70191075758820] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:45.864882 #1356-70191075758820] INFO – : Parameters: {“key”=>“Ticket-182744”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“body”=>"[FILTERED]", “type”=>“email”, “internal”=>false, “subtype”=>“forward”, “from”=>“temi”, “ticket_id”=>“182744”, “content_type”=>“text/html”, “sender_id”=>“1”, “type_id”=>“1”, “form_id”=>“915079087”}}, “params”=>{“ticket_id”=>“182744”, “init”=>true}, “prio”=>1054, “notify”=>false, “active”=>false, “attachments”=>[], “updated_at”=>“2019-09-19T11:59:12.081Z”, “id”=>“74268”}
I, [2019-12-11T12:58:45.905703 #1356-70191075758820] INFO – : Completed 200 OK in 41ms (Views: 0.8ms | ActiveRecord: 1.7ms)
I, [2019-12-11T12:58:45.987676 #1356-70191143488500] INFO – : Started PUT “/api/v1/taskbar/124510” for 000.000.000.00 at 2019-12-11 12:58:45 +0100
I, [2019-12-11T12:58:45.993006 #1356-70191143488500] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:45.993085 #1356-70191143488500] INFO – : Parameters: {“key”=>“Ticket-380390”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“body”=>"[FILTERED]", “type”=>“email”, “internal”=>false, “from”=>“Tamara”, “ticket_id”=>“380390”, “content_type”=>“text/html”, “sender_id”=>“1”, “type_id”=>“1”, “form_id”=>“058689163”}}, “params”=>{“ticket_id”=>“380390”, “init”=>true}, “prio”=>2084, “notify”=>false, “active”=>false, “attachments”=>[], “updated_at”=>“2019-11-25T13:09:20.457Z”, “id”=>“124510”}
I, [2019-12-11T12:58:46.015606 #1356-70191143488500] INFO – : Completed 200 OK in 22ms (Views: 0.7ms | ActiveRecord: 1.7ms)
I, [2019-12-11T12:58:46.094205 #1356-46994058224920] INFO – : Started PUT “/api/v1/taskbar/133110” for 000.000.000.00 at 2019-12-11 12:58:46 +0100
I, [2019-12-11T12:58:46.098872 #1356-46994058224920] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:46.098986 #1356-46994058224920] INFO – : Parameters: {“key”=>“Ticket-405838”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“form_id”=>“025656787”}}, “params”=>{“ticket_id”=>405838, “overview_id”=>2, “init”=>true}, “prio”=>2225, “notify”=>false, “active”=>false, “attachments”=>[], “updated_at”=>“2019-12-04T14:05:55.784Z”, “id”=>“133110”}
I, [2019-12-11T12:58:46.119808 #1356-46994058224920] INFO – : Completed 200 OK in 21ms (Views: 0.4ms | ActiveRecord: 2.1ms)
I, [2019-12-11T12:58:46.200950 #1356-70191442595060] INFO – : Started PUT “/api/v1/taskbar/133111” for 000.000.000.00 at 2019-12-11 12:58:46 +0100
I, [2019-12-11T12:58:46.205877 #1356-70191442595060] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:46.205957 #1356-70191442595060] INFO – : Parameters: {“key”=>“Ticket-408982”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“form_id”=>“025676919”}}, “params”=>{“ticket_id”=>408982, “overview_id”=>2, “init”=>true}, “prio”=>2226, “notify”=>false, “active”=>false, “attachments”=>[], “updated_at”=>“2019-12-04T14:05:55.889Z”, “id”=>“133111”}
I, [2019-12-11T12:58:46.224377 #1356-70191442595060] INFO – : Completed 200 OK in 18ms (Views: 0.4ms | ActiveRecord: 2.0ms)
I, [2019-12-11T12:58:46.299989 #1356-70191074762000] INFO – : Started PUT “/api/v1/taskbar/133113” for 000.000.000.00 at 2019-12-11 12:58:46 +0100
I, [2019-12-11T12:58:46.304663 #1356-70191074762000] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:46.304752 #1356-70191074762000] INFO – : Parameters: {“key”=>“Ticket-409249”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“form_id”=>“025651400”}}, “params”=>{“ticket_id”=>409249, “overview_id”=>2, “init”=>true}, “prio”=>2227, “notify”=>false, “active”=>false, “attachments”=>[], “updated_at”=>“2019-12-04T14:05:55.991Z”, “id”=>“133113”}
I, [2019-12-11T12:58:46.326012 #1356-70191074762000] INFO – : Completed 200 OK in 21ms (Views: 0.4ms | ActiveRecord: 2.1ms)
I, [2019-12-11T12:58:46.389757 #1356-70191488504820] INFO – : Started PUT “/api/v1/taskbar/133114” for 000.000.000.00 at 2019-12-11 12:58:46 +0100
I, [2019-12-11T12:58:46.393895 #1356-70191488504820] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:46.393981 #1356-70191488504820] INFO – : Parameters: {“key”=>“Ticket-408264”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“form_id”=>“981683459”}}, “params”=>{“ticket_id”=>408264, “overview_id”=>2, “init”=>true}, “prio”=>2228, “notify”=>true, “active”=>false, “attachments”=>[], “updated_at”=>“2019-12-11T11:10:28.438Z”, “id”=>“133114”}
I, [2019-12-11T12:58:46.413468 #1356-70191488504820] INFO – : Completed 200 OK in 19ms (Views: 0.4ms | ActiveRecord: 2.1ms)
I, [2019-12-11T12:58:46.487457 #1356-70190881363620] INFO – : Started PUT “/api/v1/taskbar/133115” for 000.000.000.00 at 2019-12-11 12:58:46 +0100
I, [2019-12-11T12:58:46.528619 #1356-70190881363620] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:46.528679 #1356-70190881363620] INFO – : Parameters: {“key”=>“Ticket-409016”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“form_id”=>“025777359”}}, “params”=>{“ticket_id”=>409016, “overview_id”=>2, “init”=>true}, “prio”=>2229, “notify”=>false, “active”=>false, “attachments”=>[], “updated_at”=>“2019-12-04T14:05:56.313Z”, “id”=>“133115”}
I, [2019-12-11T12:58:46.540980 #1356-70190881363620] INFO – : Completed 200 OK in 12ms (Views: 0.3ms | ActiveRecord: 1.4ms)
I, [2019-12-11T12:58:46.728847 #1356-46994039169480] INFO – : Started PUT “/api/v1/taskbar/133116” for 000.000.000.00 at 2019-12-11 12:58:46 +0100
I, [2019-12-11T12:58:46.733636 #1356-46994039169480] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:46.733950 #1356-46994039169480] INFO – : Parameters: {“key”=>“Ticket-409269”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“form_id”=>“025703076”}}, “params”=>{“ticket_id”=>409269, “overview_id”=>2, “init”=>true}, “prio”=>2230, “notify”=>false, “active”=>false, “attachments”=>[], “updated_at”=>“2019-12-04T14:05:56.396Z”, “id”=>“133116”}
I, [2019-12-11T12:58:46.758395 #1356-46994039169480] INFO – : Completed 200 OK in 24ms (Views: 0.4ms | ActiveRecord: 3.0ms)
I, [2019-12-11T12:58:46.987973 #1356-46993991603660] INFO – : Started PUT “/api/v1/taskbar/133117” for 000.000.000.00 at 2019-12-11 12:58:46 +0100
I, [2019-12-11T12:58:46.992434 #1356-46993991603660] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:46.992738 #1356-46993991603660] INFO – : Parameters: {“key”=>“Ticket-405047”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“form_id”=>“981616671”}}, “params”=>{“ticket_id”=>405047, “overview_id”=>2, “init”=>true}, “prio”=>2231, “notify”=>false, “active”=>false, “attachments”=>[], “updated_at”=>“2019-12-11T08:54:46.108Z”, “id”=>“133117”}
I, [2019-12-11T12:58:47.023636 #1356-46993991603660] INFO – : Completed 200 OK in 31ms (Views: 0.4ms | ActiveRecord: 3.5ms)
I, [2019-12-11T12:58:47.100456 #1356-70191488707080] INFO – : Started PUT “/api/v1/taskbar/133119” for 000.000.000.00 at 2019-12-11 12:58:47 +0100
I, [2019-12-11T12:58:47.105173 #1356-70191488707080] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:47.105255 #1356-70191488707080] INFO – : Parameters: {“key”=>“Ticket-408908”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“form_id”=>“025815291”}}, “params”=>{“ticket_id”=>408908, “overview_id”=>2, “init”=>true}, “prio”=>2233, “notify”=>true, “active”=>false, “attachments”=>[], “updated_at”=>“2019-12-04T14:05:56.684Z”, “id”=>“133119”}
I, [2019-12-11T12:58:47.125140 #1356-70191488707080] INFO – : Completed 200 OK in 20ms (Views: 0.4ms | ActiveRecord: 2.3ms)
I, [2019-12-11T12:58:47.201724 #1356-70191177219600] INFO – : Started PUT “/api/v1/taskbar/133121” for 000.000.000.00 at 2019-12-11 12:58:47 +0100
I, [2019-12-11T12:58:47.206225 #1356-70191177219600] INFO – : Processing by TaskbarController#update as JSON
I, [2019-12-11T12:58:47.206303 #1356-70191177219600] INFO – : Parameters: {“key”=>“Ticket-408853”, “client_id”=>“123”, “callback”=>“TicketZoom”, “state”=>{“ticket”=>{}, “article”=>{“form_id”=>“025898987”}}, “params”=>{“ticket_id”=>408853, “overview_id”=>2, “init”=>true}, “prio”=>2235, “notify”=>false, “active”=>false, “attachments”=>[], “updated_at”=>“2019-12-04T14:05:56.781Z”, “id”=>“133121”}
I, [2019-12-11T12:58:47.224979 #1356-70191177219600] INFO – : Completed 200 OK in 19ms (Views: 0.4ms | ActiveRecord: 1.6ms)
eg. we have a “Folder” with eMails fom amazon and so on and they are very big.