Zammad without subgroups

Why does zammad use flat group configuration and has no subgroups?

Luckily there are subgroups now.

Settings → Groups → New Group, as a SubGroup.

We are considering using Zammad, and need the subgroups for ticket assignment.
If an user is given the rights, subgroups and even sub-subgroups can be assigned.

(Zammad Version 6.2.0-17 … .jammy)

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