- Used Zammad version: zammad-3.6.0-1606831527.a34a42ba.centos7.x86_64
- Used Zammad installation source: YUM from repository
- Operating system: CentOS 7.9.2009
- Browser + version: Firefox 78.6.0esr
The hypervisor where the VM with Zammad was running had crashed over the weekend. After a reboot and after restarting the VM,
zammad-web-1.service is not startung up any more. In
/var/log/messages I see the following message loop:
Jan 4 13:12:39 odcf-vm118 systemd: Started zammad-web-1.service. Jan 4 13:12:41 odcf-vm118 zammad-web-1.service: A server is already running. Check /opt/zammad/tmp/pids/server.pid. Jan 4 13:12:41 odcf-vm118 zammad-web-1.service: => Booting Puma Jan 4 13:12:41 odcf-vm118 zammad-web-1.service: => Rails 126.96.36.199 application starting in production Jan 4 13:12:41 odcf-vm118 zammad-web-1.service: => Run `rails server -h` for more startup options Jan 4 13:12:41 odcf-vm118 zammad-web-1.service: Exiting Jan 4 13:12:41 odcf-vm118 systemd: zammad-web-1.service: main process exited, code=exited, status=1/FAILURE Jan 4 13:12:41 odcf-vm118 systemd: Unit zammad-web-1.service entered failed state. Jan 4 13:12:41 odcf-vm118 systemd: zammad-web-1.service failed. Jan 4 13:12:42 odcf-vm118 systemd: zammad-web-1.service holdoff time over, scheduling restart. Jan 4 13:12:42 odcf-vm118 systemd: Stopped zammad-web-1.service.
systemctl also falsely reports all ok for
$ systemctl status zammad-web-1.service ● zammad-web-1.service Loaded: loaded (/etc/systemd/system/zammad-web-1.service; enabled; vendor preset: disabled) Active: active (running) since Mon 2021-01-04 13:15:20 CET; 3ms ago Main PID: 16157 (zammad) CGroup: /system.slice/zammad-web-1.service ├─16157 /bin/bash /usr/bin/zammad run web └─16159 /bin/bash /usr/bin/zammad run web Jan 04 13:15:20 odcf-vm118 systemd: Started zammad-web-1.service. $
There is no problem with full filesystems, other services (MariaDB, Elasticsearch, nginx proxy) are working fine and the Zammad core seems to be working, too. I can see in
/car/log/zammad/production.log that it fetches the support mailbox successfully.
Any idea on how to further debug (or fix) this problem? We are currently cut out from Zammad . I’m happy with the commandline but I don’t have any working experience with ruby.