Dante4
August 6, 2021, 6:28pm
1
Used Zammad version: 4.1.0-1627506169.2b97d5a1
Used Zammad installation type: package
Operating system: Ubuntu 20.04.2 LTS
Expected behavior:
Actual behavior:
Get SSL_connect returned=1 errno=0 state=error: unsupported protocol
I have rebuilded openssl with sslv3 support and now i can communicate with smtp 983 port, but Zammad still refuses my tries to connect to it. Does Zammad use some local openssl version?
update 1:
Based on this
Infos:
Used Zammad version: 3.4.x
Used Zammad installation source: (source, package, …) from source acc. to https://docs.zammad.org/en/latest/install/ubuntu.html
Operating system: Ubuntu 18.04.5 LTS
Browser + version: Firefox 80.0.1
Expected behavior:
Mails are fetched from the Exchange server.
Actual behavior:
Mails are not fetched from the mail server.
Health status says: “Channel: Email::Account in Can’t use Channel::Driver::Imap: #<OpenSSL::SSL::SSLError: SSL_write>”.
Steps to reprod…
At some point zammad dropped tls1, which leads me to the question - is it possible to lead me to files of zammad’s openssl?
Update 2:
Welp, on Ubuntu 18.04 everything is working as intended. So… Any workaround for 20.04?
No as the ciphers your mail server uses are no longer shipped OS wide.
If you can’t make it run with a custom openssl version it won’t run.
Zammad uses OS dependencies.
Dante4
August 18, 2021, 3:03pm
3
Roger, thank you for clarification.
May you also assist with following questions?
https://community.zammad.org/t/sla-1-hours-still-1-hour/7479
Used Zammad version: 4.1.x
Used Zammad installation type: package
Operating system: Ubuntu 18.04.05
Expected behavior:
Create trigger with condition “escalation at – within last (relative) – 1 minute” & email from ***
Create action email with recepnent UserXXX
Send email from email ***
Wait for escalation
Await mail
Receive mail within 1 min after SLA escalated
Actual behavior:
Create trigger with condition “escalation at – within last (relative) – 1 minute” & email from ***
Create acti…
system
Closed
December 16, 2021, 3:03pm
4
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