Hi, i have a some questions:
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When the customer send a email this appear in the principal panel but how can make that when a agent open this case automatly be asignment selft. I try with the Auto-Assignment option but not work.
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Also i configure my signature but how can put some words in bold or italic and when i put a url how can use hiperlink with letter blue?
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I be can create a task from the web panel for delete emails taggin as “spam” state?.
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Also if i want work with a module ITSM, this app have a similiar application or i have integration with 3er party?
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How can use autoresponse template for send a email by example for assistant remote.
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I also see that when I delete an agent or client this ID is no longer used by new users, can they be used so that they are not empty?