Zammad Time Accounting report - Time and date not correct


  • Used Zammad version: 3.1
  • Used Zammad installation source: (source, package, …)
  • Operating system: Windows
  • Browser + version: Google Chrome

Expected behavior:

upon exporting ticket reports for time accounting, we should generate asia/manila +8 time zone for the created at column. The timezone we used on zammad is asia/manila +8

Actual behavior:

time and date showed upon generating the report is different from the time zone settings on the tickets.

Steps to reproduce the behavior:

(time accounting report before exporting - the time and date is correct)

(time accounting report after exporting - time and date is incorrect)

Please check the timezone in the report

Also, please check your browsers timezone (which can be essential in this case) and provide the Branding timezone setting of your instance

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