Zammad Ticket, Tags

  • Used Zammad version: version 5.1.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu Linux 18.04.3
  • Browser + version: Microsoft Edge, version 101.0.1210.53

Expected behavior:

We send tickets from Checkmk via API and set additional tags sent with the tickets.
Using the template from Zammad Admin-> System → Integration Exempels

List of Indexed Attributes

Actual behavior:

We send tickets from Checkmk via API and do not set any tags sent with the tickets.
The tags we send with are already set in Zammad.

For example:

curl -X POST -F “event_id=eventID” -F “host=host” -F “service=Service” -F “state=State” -F “text=text” “tags=[“AppSupport”]” https://…

It opens a ticket with the details, just not the tag.

Steps to reproduce the behavior:

  • Open another Linux machine (Debian GNU/Linux 10).
  • curl -X POST -F “event_id=eventID” -F “host=host” -F “service=Service” -F “state=State” -F “text=text” -F “tags=[“AppSupport”]” https://…

I hope you can help me with this.

Best regards