Zammad template for autoresponse

Hi, somebody can tell me how can configure a template for response in a determinate case for example if i need conection remote for give support to my client i give click a butom and send a email with the information for remote conection.

You can create a text module (Settings -> Text modules) and then insert them into an answer by typing “::”. This will give you a popup selection list of available text modules from which you can choose the appropriate one

Hi @fthommen thank you so much all this work correctly; last question, you can tell how can put bold styke letter and how insert hyperlink in my response. Thanks for all and i wait for you response.

See for a list of formatting shortcuts for the editor. For Hyperlinks it usually suffices to copy-paste them into the text

Hi, @fthommen all this work rightly. thanks for you help.

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