Hi There, I’m having an issue where when I make changes to a users permissions or give them access to group, a while later the system will update the user and remove my changes. Is there a reason for this and does anyone have a solution?
So for any ldap user you’d want to change the permissions you’ll need to:
create a ldap group
add the user to the group
map that group to a zammad role
change the permissions on said role
There’s no way around it and there’s no mixing up ‘ldap side’ and ‘zammad side’ permissions.
It’s pretty much XOR at that point.
If that’s what affecting you it’s all working as designed. If not please fill out the form popping up when creating a technical assistance post and provide logs/screenshots of all affected settings.