Zammad stops updating information

Technical assistance
1

Infos:

  • Used Zammad version: 6.1.0
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04
  • Elastic search: 7.17

Hi there! From time to time Zammad stops updating information in real time, for example:

  • A new ticket does not appear in Overviews, but notifications about new ticket appear.
  • The added comment is not displayed.
  • Previously created Tickets are not displayed
    In order to see the changes, you need to reload the page (F5). Please tell me what could be causing this problem.
    I repeat: this problem occurs periodically.
2

Hi @ykz. Please update your Zammad instance to the current version.

3

Hi! @fliebe92 !
I have two identical versions of zammad installed. One version is for production and the other is for testing, and this problem only happens in the production version.
Are there other ways to find out what this problem might be?

4

Check your delayed jobs. If they’re high, that’s your issue. The Zammad worker (scheduler) is responsible for this kind of stuff. If it doesn’t run or just partly then that’s the issue. This is usually fixed with a restart of Zammad (if above does not apply).

5

Hi, I have the same problem. Updating to the latest version of Zammad and disabling all tasks in the scheduler did not help.