Zammad services Failed with result 'exit-code'

Technical assistance
1

Infos:

  • Used Zammad version: i think the newest? idk how i can see it without the website.
    i installed zammad today
  • Used Zammad installation type: package
  • Operating system: Debian 11.5
  • Browser + version: Google Chrome - 107.0.5304.89

Expected behavior:

  • That Zammad works

Actual behavior:

  • if i open the site i get “403 Forbidden”

Steps to reproduce the behavior:

  • /

Syslog:

Dec 1 12:40:15 mail7 systemd[1]: Started zammad.service.
Dec 1 12:40:15 mail7 systemd[1]: Started zammad-web.service.
Dec 1 12:40:15 mail7 systemd[1]: Started zammad-web-1.service.
Dec 1 12:40:15 mail7 systemd[1]: Started zammad-websocket.service.
Dec 1 12:40:15 mail7 systemd[1]: Started zammad-websocket-1.service.
Dec 1 12:40:15 mail7 systemd[1]: Started zammad-worker.service.
Dec 1 12:40:15 mail7 systemd[1]: Started zammad-worker-1.service.
Dec 1 12:40:24 mail7 zammad-web-1.service[45137]: => Booting Puma
Dec 1 12:40:24 mail7 zammad-web-1.service[45137]: => Rails 6.1.6 application starting in production
Dec 1 12:40:24 mail7 zammad-web-1.service[45137]: => Run bin/rails server --help for more startup options
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: Exiting
Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: bundler: failed to load command: script/websocket-server.rb (script/websocket-server.rb)
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: bundler: failed to load command: script/rails (script/rails)
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: /opt/zammad/vendor/bundle/ruby/3.0.0/gems/graphql-2.0.9/lib/graphql/schema/field.rb:219:in initialize': unknown keyword: :is_dependent_field (ArgumentError) Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/graphql-2.0.9/lib/graphql/schema/field.rb:124:in new’
… (much more errors)
Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/concurrency/load_interlock_aware_monitor.rb:26:in block (2 levels) in synchronize' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/concurrency/load_interlock_aware_monitor.rb:25:in handle_interrupt’
Dec 1 12:40:26 mail7 systemd[1]: zammad-websocket-1.service: Main process exited, code=exited, status=1/FAILURE
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/timestamp.rb:121:in _update_record' Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/persistence.rb:900:in create_or_update’
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/callbacks.rb:457:in block in create_or_update' Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/callbacks.rb:98:in run_callbacks’
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/callbacks.rb:824:in _run_save_callbacks' Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/callbacks.rb:457:in create_or_update’
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/timestamp.rb:126:in create_or_update' Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/persistence.rb:507:in save!’
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/validations.rb:53:in save!' Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/transactions.rb:302:in block in save!’
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/transactions.rb:354:in block in with_transaction_returning_status' Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/connection_adapters/abstract/database_statements.rb:320:in block in transaction’
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/connection_adapters/abstract/transaction.rb:319:in block in within_new_transaction' Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/concurrency/load_interlock_aware_monitor.rb:26:in block (2 levels) in synchronize’
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/concurrency/load_interlock_aware_monitor.rb:25:in handle_interrupt' Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/ruby-3.0.4/lib/ruby/3.0.0/tsort.rb:226:in tsort_each’
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/ruby-3.0.4/lib/ruby/3.0.0/tsort.rb:205:in tsort_each' Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/railties-6.1.6/lib/rails/initializable.rb:60:in run_initializers’
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/railties-6.1.6/lib/rails/application.rb:391:in initialize!' Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/config/environment.rb:7:in ’
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/bootsnap-1.12.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:30:in require' Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/bootsnap-1.12.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:30:in require’
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/zeitwerk-2.6.0/lib/zeitwerk/kernel.rb:35:in require' Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/dependencies.rb:332:in block in require’
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/dependencies.rb:299:in load_dependency' Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/dependencies.rb:332:in require’
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from config.ru:5:in block in <main>' Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/rack-2.2.3.1/lib/rack/builder.rb:116:in eval’
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/rack-2.2.3.1/lib/rack/builder.rb:116:in new_from_string' Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/rack-2.2.3.1/lib/rack/builder.rb:105:in load_file’
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/rack-2.2.3.1/lib/rack/builder.rb:66:in parse_file' Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/rack-2.2.3.1/lib/rack/server.rb:349:in build_app_and_options_from_config’
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/rack-2.2.3.1/lib/rack/server.rb:249:in app' Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/rack-2.2.3.1/lib/rack/server.rb:422:in wrapped_app’
Dec 1 12:40:26 mail7 zammad-web-1.service[45137]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/rack-2.2.3.1/lib/rack/server.rb:312:in block in start' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/concurrency/load_interlock_aware_monitor.rb:25:in block in synchronize’
Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/concurrency/load_interlock_aware_monitor.rb:21:in handle_interrupt' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/concurrency/load_interlock_aware_monitor.rb:21:in synchronize’
Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/connection_adapters/abstract/transaction.rb:317:in within_new_transaction' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/connection_adapters/abstract/database_statements.rb:320:in transaction’
Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/transactions.rb:350:in with_transaction_returning_status' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/transactions.rb:302:in save!’
Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activerecord-6.1.6/lib/active_record/suppressor.rb:48:in save!' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/app/models/setting.rb:41:in set’
Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/lib/static_assets.rb:135:in read' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/lib/static_assets.rb:173:in sync’
Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/config/initializers/logo.rb:11:in block in <main>' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/callbacks.rb:427:in instance_exec’
Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/callbacks.rb:427:in block in make_lambda' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/callbacks.rb:198:in block (2 levels) in halting’
Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/callbacks.rb:604:in block (2 levels) in default_terminator' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/callbacks.rb:603:in catch’
Dec 1 12:40:26 mail7 systemd[1]: zammad-websocket-1.service: Failed with result ‘exit-code’.
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/concurrency/load_interlock_aware_monitor.rb:25:in block in synchronize' Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/concurrency/load_interlock_aware_monitor.rb:21:in handle_interrupt’
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/activesupport-6.1.6/lib/active_support/concurrency/load_interlock_aware_monitor.rb:21:in synchronize' … (much more errors) Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/friendly_errors.rb:103:in with_friendly_errors’
Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/exe/bundle:36:in <top (required)>' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/bin/bundle:121:in load’
Dec 1 12:40:26 mail7 systemd[1]: zammad-web-1.service: Main process exited, code=exited, status=1/FAILURE
… (much more errors)
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/friendly_errors.rb:103:in with_friendly_errors' Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/exe/bundle:36:in <top (required)>’
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/bin/bundle:121:in load' Dec 1 12:40:26 mail7 zammad-websocket-1.service[45140]: #011from /opt/zammad/bin/bundle:121:in ’
Dec 1 12:40:26 mail7 systemd[1]: zammad-web-1.service: Failed with result ‘exit-code’.
Dec 1 12:40:26 mail7 zammad-worker-1.service[45143]: #011from /opt/zammad/bin/bundle:121:in `’
Dec 1 12:40:26 mail7 systemd[1]: zammad-web-1.service: Consumed 3.702s CPU time.
Dec 1 12:40:26 mail7 systemd[1]: zammad-worker-1.service: Main process exited, code=exited, status=1/FAILURE
Dec 1 12:40:26 mail7 systemd[1]: zammad-worker-1.service: Failed with result ‘exit-code’.
Dec 1 12:40:26 mail7 systemd[1]: zammad-worker-1.service: Consumed 3.689s CPU time.
Dec 1 12:40:27 mail7 systemd[1]: zammad-websocket-1.service: Scheduled restart job, restart counter is at 1.
Dec 1 12:40:27 mail7 systemd[1]: zammad-worker-1.service: Scheduled restart job, restart counter is at 1.
Dec 1 12:40:27 mail7 systemd[1]: zammad-web-1.service: Scheduled restart job, restart counter is at 1.

zammad.error.log

2022/12/01 12:19:08 [error] 32517#32517: *21 connect() failed (111: Connection refused) while connecting to upstream, client: xxx, server: yyy, request: “GET / HTTP/1.1”, upstream: “http://127.0.0.1:3000/”, host: “yyy”
2022/12/01 12:19:09 [error] 32517#32517: *21 connect() failed (111: Connection refused) while connecting to upstream, client: xxx, server: yyy, request: “GET / HTTP/1.1”, upstream: “http://127.0.0.1:3000/”, host: “yyy”
2022/12/01 12:22:26 [error] 36579#36579: *26 directory index of “/opt/zammad/public/” is forbidden, client:—, server: yyy, request: “GET / HTTP/1.1”, host: “yyy”
2022/12/01 12:26:05 [error] 38409#38409: *29 directory index of “/opt/zammad/public/” is forbidden, client: —, server: yyy, request: “GET / HTTP/1.1”, host: “yyy”

2

Doesn’t look like your installation was successful.
Looks like there’s dependencies missing - that’s a vanilla installation without any changes from your end?

This really is a package installation?

3

Just discovered that my server didn’t have enough disk space. Can be Closed Thank you.

4

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