Zammad service is not starting

Hi there,

I just setup a new copy of Zammad on my local machine.
I am trying to start Zammad servers with Systemd
I have run the command cd script/systemd
And the command sudo ./install-zammad-systemd-services.sh

But when I run the command systemctl start zammad, the server does not start up

Infos:

  • Used Zammad version: Zammad v3.2.0
  • Used Zammad installation source: source
  • Operating system: Ubuntu 18.04
  • Browser + version: Google Chrome v77

Expected behavior:

  • I expect the server the start up, so that when I visit localhost:3000 I can see Zammad welcome screen

Actual behavior:

  • The server does not start

I have ran the command systemctl status zammad to check the status of Zammad and here’s the error message that I get

● zammad.service - Zammad
   Loaded: loaded (/etc/systemd/system/zammad.service; enabled; vendor preset: enabled)
   Active: failed (Result: exit-code) since Wed 2019-10-09 19:41:56 WAT; 11s ago
  Process: 19189 ExecStart=/bin/sleep infinity (code=exited, status=217/USER)
 Main PID: 19189 (code=exited, status=217/USER)

Oct 09 19:41:56 Preston-PC systemd[1]: zammad.service: Failed with result 'exit-code'.
Oct 09 19:41:56 Preston-PC systemd[1]: zammad.service: Service hold-off time over, scheduling restart.
Oct 09 19:41:56 Preston-PC systemd[1]: zammad.service: Scheduled restart job, restart counter is at 5.
Oct 09 19:41:56 Preston-PC systemd[1]: Stopped Zammad.
Oct 09 19:41:56 Preston-PC systemd[1]: zammad.service: Start request repeated too quickly.
Oct 09 19:41:56 Preston-PC systemd[1]: zammad.service: Failed with result 'exit-code'.

Steps to reproduce the behavior:

  • Setup a fresh copy of Zammad
  • Run the command cd script/systemd
  • Run the command sudo ./install-zammad-systemd-services.sh
  • Run the command systemctl start Zammad

Thank you in advance for your assistance.