In Admin → Channels → Email you can assign each incoming email address/mailbox with a specific group. Posts arriving in that mailbox will then automatically be assigned to the group.
Or you could define a filter which assigns a post to a specific group based on whatever attribute the mail filter supports.
“Update” is the right button to push :-). It applies all changes including mails to be sent.
Thanks @fthommen for you help, well i think that has else more by build in this app, is very interesant but can work with queue or files(row) for segment the help based in type of products (ex. firewall, antivirus) all this pre-defined for the admin users but is a great application.
You can tell me what is the tag for create a signature or autoresponse customizades? any link?
I can’t tell you. That heavily depends on how you have installed it (source, package, which package manager) but I suggest to remove all three services one by one or in one go with the package manger of your system
I finded a mode of how can delete it, well first the account of agent or customer cant have a tickets or some case, later i access in console mode with “zammad run rails c” and i execute Ticket.destroy_all (for delete all tickets or can select one user) and late User.find(4) for find the user and User.find(4).destroy and delete the user. Thanks @fthommen for you help.