Infos:
- Used Zammad version: 6.2.0-1710498361.5a49c0a0.focal
- Used Zammad installation type: (source, package, docker-compose, …): package
- Operating system: Ubuntu 20.04
- Browser + version: Chrome
Expected behavior:
- To send email to customer on new ticket
Actual behavior:
- Not sending email at all. I have configured SMTP for both inbound and outbout, notification sender is set to: "#{config.product_name} <zammad-sender-email@mysite.com >
Steps to reproduce the behavior:
- Try to create a new ticket as customer
Production.log: Zammad log - Pastebin.com
My log is redacted to replace personal data:
SMTP server IP referenced in log: smtp.server.ip
Customer email that I used for ticket creation: customer-email@domain.com
SMTP username and notification sender: zammad-sender-email@mysite.com
Notification Sender in Settings: #{config.product_name} zammad-sender-email@mysite.com
SMTP host: mail.mysite.com
Same error happens when using sendmail too.
Trigger is created like this:
I can’t figure out what user it is trying to find in the error log “smtp: no such user here”. Anyone faced such problem? Let me know if more info needed.