Zammad Migrate Problem

Hello everyone,

1- I’ve installed Zammad to my VM ( ubuntu 24.04 ). It is running perfectly.
I tried to migrate Zendesk tickets to Zammad Via console it is not working when I tried to Connection test I got ‘False’
All configurations are true like token, mail address and API link.

2- Time Accounting is not working also

Can someone help me for these problems please?

Kind regards,

Please use the template and also describe what you’re trying to do, with commands and results if needed.

I am not able to follow you at all.

Also, I’ve checked that all the services like Elasticsearch, Nginx, and Zammad are running. There is available disc spaces also.

Hey thanks for your quick answer :slight_smile:

When I first tried, the migration did not work, but I found the problem and solved it. I have now completed the Zendesk migration with the migration tool, but I cannot log in. I entered the email address and password I use in Zendesk, but it did not work. I tried to reset the password, but it still did not work. I keep getting the error below.

And here is the production log