Zammad is started, but no page is loaded

[jacoblange78]

Infos:

• Used Zammad version: 6.2.0-1709731059.4024f79c.jammy
• Used Zammad installation type: package
• Operating system: Ubuntu 22.04.4 LTS
• Browser + version: Microsoft Edge Version 122.0.2365.66

Expected behavior:

*After installation, the Zammand interface should appear under the IP address of the server (currently http)
Client with browser and server with Zammand are on different computers, but firewall is enabled for port 80 and 443.

Actual behavior:

No response from the server

Steps to reproduce the behavior:

Zammand has started

root@ticket-test:/# systemctl status zammad
● zammad.service
     Loaded: loaded (/etc/systemd/system/zammad.service; enabled; vendor preset: enabled)
     Active: active (running) since Wed 2024-03-06 14:40:52 UTC; 10min ago
   Main PID: 8695 (sleep)
      Tasks: 1 (limit: 2221)
     Memory: 248.0K
        CPU: 10ms
     CGroup: /system.slice/zammad.service
             └─8695 /bin/sleep infinity

nginx has started

root@ticket-test:/# systemctl status nginx.service
● nginx.service - A high performance web server and a reverse proxy server
     Loaded: loaded (/lib/systemd/system/nginx.service; enabled; vendor preset: enabled)
     Active: active (running) since Wed 2024-03-06 13:37:41 UTC; 1h 11min ago
       Docs: man:nginx(8)
    Process: 7597 ExecStartPre=/usr/sbin/nginx -t -q -g daemon on; master_process on; (code=exited, status=0/SUCCESS)
    Process: 7600 ExecStart=/usr/sbin/nginx -g daemon on; master_process on; (code=exited, status=0/SUCCESS)
   Main PID: 7601 (nginx)
      Tasks: 2 (limit: 2221)
     Memory: 1.3M
        CPU: 160ms
     CGroup: /system.slice/nginx.service
             ├─7601 "nginx: master process /usr/sbin/nginx -g daemon on; master_process on;"
             └─7602 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" >

Mär 06 13:37:40 ticket-test systemd[1]: Stopped A high performance web server and a reverse proxy server.
Mär 06 13:37:40 ticket-test systemd[1]: Starting A high performance web server and a reverse proxy server...
Mär 06 13:37:41 ticket-test systemd[1]: Started A high performance web server and a reverse proxy server.

elastic search is started

● elasticsearch.service - Elasticsearch
     Loaded: loaded (/lib/systemd/system/elasticsearch.service; enabled; vendor preset: enabled)
     Active: active (running) since Wed 2024-03-06 13:23:44 UTC; 55min ago
       Docs: https://www.elastic.co
   Main PID: 2428 (java)
      Tasks: 59 (limit: 2221)
     Memory: 755.3M
        CPU: 3min 44.576s
     CGroup: /system.slice/elasticsearch.service
             ├─2428 /usr/share/elasticsearch/jdk/bin/java -Xshare:auto -Des.networkaddress.cache.ttl=60 -Des.network>
             └─2577 /usr/share/elasticsearch/modules/x-pack-ml/platform/linux-x86_64/bin/controller

Mär 06 13:22:01 ticket-test systemd[1]: Starting Elasticsearch...
Mär 06 13:22:20 ticket-test systemd-entrypoint[2428]: Mär 06, 2024 1:22:19 PM sun.util.locale.provider.LocaleProvide>
Mär 06 13:22:20 ticket-test systemd-entrypoint[2428]: WARNING: COMPAT locale provider will be removed in a future re>
Mär 06 13:23:44 ticket-test systemd[1]: Started Elasticsearch.

and index was rebuilded

root@ticket-test:/# zammad run rake zammad:searchindex:rebuild
Dropping indexes... done.
Deleting pipeline... done.
Creating indexes... done.
Creating pipeline... done.
Reloading data...
  - Chat::Session...
    done in 0 seconds.
  - Cti::Log...
    done in 0 seconds.
  - Group...
    done in 1 seconds.
  - KnowledgeBase::Answer::Translation...
    done in 0 seconds.
  - KnowledgeBase::Category::Translation...
    done in 0 seconds.
  - KnowledgeBase::Translation...
    done in 0 seconds.
  - Organization...
    done in 1 seconds.
  - StatsStore...
    done in 0 seconds.
  - Ticket::Priority...
    done in 1 seconds.
  - Ticket::State...
    done in 1 seconds.
  - Ticket...
    done in 1 seconds.
  - User...
    done in 0 seconds.

I hope there is still a hint why Zammad is not loaded

[fliebe92]

Hi @jacoblange78.

What’s the output of the following commands?

systemctl status zammad-web
systemctl status zammad-worker
systemctl status zammad-websocket

What happens if you open the browser, any errors in the browser console?

[donavoncampbell]

I have the same exact issue, had me doubting the installation guide.

zammad-web/zammad-worker / zammad-websocket services are all active-running… any idea where I should look for the issue?

Thanks

[donavoncampbell]

Anyone else experiencing this issue after initial install?

I’ve tried a different install guide, with basically the same instructions, and got the same result… nginx came up with the default web-server page and not the Zammad setup UI.

Any help please?