Zammad Having Issue with Owner Button

[srinivasan]

• Used Zammad version: Zammad version 6.3.1-1718606786.7cdd0722.jammy
• Operating system: Ubuntu 22.04

Hi,

I have successfully installed Zammad on Ubuntu 22.04 and am now using the web interface. I have four roles: Admin, Customer, Support Lead (Agent), and Support Team. As a Customer, I create a ticket and assign it to a particular person in the Support Team by selecting the needed person (a team member of the Support Team under the Support Lead) by clicking the Owner button.

Afterwards, when I access the assigned ticket from the Support Team member’s login, who was selected as the owner of the ticket, I can still find the Owner button. This allows the Team Member to assign the ticket to another member, which I do not want.

Please help me remove the Owner button for the Support Team members.

I have attached the screenshot from the Team Member view,

[Dennis1993]

Try core workflows in admin panel

[srinivasan]

Hi @Dennis1993 ,

Thank You for your suggestion. It worked for me.

I have another question. Email notifications for the Support Team, Lead, Admin, and Customer are sent when a ticket is created. However, when the ticket is updated and closed, the Admin is not receiving email notifications.

Please help me resolve this problem.

Regards,
Srinivasan

[Sal]

I believe this is achieved by having the admin turn on notifications in their profile under Notifications.

https://user-docs.zammad.org/en/latest/extras/profile-and-settings.html

[MrPool]

You can set different Notifications for different Types:

Sorry for the german Image. I hope you see what i mean.

Greetings
André

[srinivasan]

Hi @Sal ,

Thank you… It worked.

[srinivasan]

Hi @MrPool ,

Thanks for your suggestion. It worked.