Infos:
- Used Zammad version: 3.4.x
- Operating system: Ubuntu
Actual behavior:
- Since updating Zammad a couple of weeks ago via apt, we were running into an issue with the syslog (var/log/syslog) - it is filling up like crazy with Zammad messages, relatively unspecific ones, not actual error messages.
Here is what can be found in the log:
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:42:16Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:42:16Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:42:16Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:42:36Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:42:36Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:42:36Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:42:41Z:client(-) check unused idle connections...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:42:56Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:42:56Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:42:56Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:16Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:16Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:16Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:34Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: message repeated 2 times: [ 2020-07-02T14:43:34Z:client(47186522342540) send data to client]
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:35Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:35Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:36Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:36Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:36Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:36Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:36Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:36Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:37Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:37Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:38Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: message repeated 2 times: [ 2020-07-02T14:43:38Z:client(47186522342540) send data to client]
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:39Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:39Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:40Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: message repeated 2 times: [ 2020-07-02T14:43:40Z:client(47186522342540) send data to client]
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:41Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:41Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:42Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: message repeated 2 times: [ 2020-07-02T14:43:42Z:client(47186522342540) send data to client]
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:43Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:43Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:44Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: message repeated 2 times: [ 2020-07-02T14:43:44Z:client(47186522342540) send data to client]
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:45Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:45Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:46Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: message repeated 2 times: [ 2020-07-02T14:43:46Z:client(47186522342540) send data to client]
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:47Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:47Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:48Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: message repeated 2 times: [ 2020-07-02T14:43:48Z:client(47186522342540) send data to client]
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:49Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:49Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:50Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: message repeated 2 times: [ 2020-07-02T14:43:50Z:client(47186522342540) send data to client]
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:51Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:51Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:52Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:52Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:53Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:54Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: message repeated 2 times: [ 2020-07-02T14:43:54Z:client(47186522342540) send data to client]
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:55Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:56Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:56Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:56Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:57Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:57Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:58Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:58Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:59Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:43:59Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:00Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:00Z:client(47186522342540) send data to client
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:16Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:16Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:16Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:36Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:36Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:36Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:41Z:client(-) check unused idle connections...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:56Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:56Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:44:56Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:45:16Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:45:16Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:45:16Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:45:36Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:45:36Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:45:36Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:45:56Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:45:56Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:45:56Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:46:16Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:46:16Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:46:16Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:46:36Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:46:36Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:46:36Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:46:41Z:client(-) check unused idle connections...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:46:56Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:46:56Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:46:56Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:47:16Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:47:16Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:47:16Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:47:36Z:client(-) Status: websocket clients: 1
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:47:36Z:client(47186522342540) working...
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:47:36Z:client(-) Status: ajax clients: 0
Jul 2 16:47:56 h2851867 zammad-websocket-1.service[4652]: 2020-07-02T14:47:47Z:client(47186522342540) send data to client
As you can see, there are tons of lines just for one second, so what is happening is that the log fills up so fast that logrotate (in its current setting) can’t handle it, the server runs out of space and then produces an 502 error - up till then, Zammad itself runs ok, though lacks performance.
Steps to reproduce the behavior:
- I have removed Zammad via apt and re-installed it (generated a new zammad.conf but the database was kept on the server, so no need for a fresh Zammad set-up). That didn’t solve the issue at all, still filling up the syslog.
Any idea what could cause the issue?
Thanks
Alex