Hi There i am having difficulties setting up email address on Zammad. i am getting the attached error. user name and password is correct. user has MFA enabled user, not sure oif that is causing any issue not to authenticte to zammad. The Linux VM is running in Huawei cloud. Can soneone help me in right direction please? opened security group ports on the cloud. I have tried Imap and POP none working for me.Thank you in advance.
not tested, but from what i’ve read elsewhere,
dont use the mail channel, but the Office365 channel,
for the user with MFA enabled, create a so called App password to connect to that specific account.
Thank for your response!! Yes Office 365 App autentication working fine. Now i am trying to setup auto reply. let say for example if someone log a ticket and Zammad helpdesk should send auto reply saying that your request has been logged? i dont see that option that is the reason i am trying to setup email channel. i could be wrong.
Yes i got the deafult settings are on and active but i tested sending a Test ticket and when i open or close that ticket i get no reply. attached Not sure what i am doing wrong?
This trigger only sends a notification to the ticket-issuer (customer, not agents) at the moment of creation,
this one does not include any editing actions.
not sure how it works with o365 connection,
but does that one also include a sender option? Or is it just fetching?
In channel ‘email’ we’ve setup an secondary smtp connector, for sending the mail.
Okay Thanks… i try to setup email channel and it is failing to authenticate to O365 IMAP and POP. but i have managed to configure O365 apps authenticator successfully.
