Zammad does not Update

Technical assistance
1
  • Used Zammad version: 6.5.0
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system: Debian 12
  • Browser + version: Firefox 148.0

Expected behavior:

Update to Zammad 7.0
*

Actual behavior:

No update to Zammad 7.0
*

Steps to reproduce the behavior:

see screenshot
*

Hi,

Zammad does not seem to update any more. I followed the same steps as in previous updates, but the process does not seem to work properly:

grafik
grafik1107×391 94.8 KB

grafik
grafik522×100 3.72 KB

Maybe someone got a hint for me, what I am doing wrong. It seems we are using a Apache webserver and not nginx.

Thanks a lot for your help!

2

Hi @Marcel1. Please read the release notes and the update documentation.

4

What do you mean by “it seems”???

Anyway, I’d check your apt sources in /etc/apt/sources.list.d/zammad.list - maybe yours are still pointing to the previous release?

5

The Zammad list is not fetched at all. So apt can‘t update. Eigher not existing or disabled.

6

Thanks a lot for your fast replies!

“It seems…” basically means that I am a total Linux super n00b :man_shrugging: So there is not much troubleshooting capability here, really sorry.

  • apt-mark showhold did not show any results

  • zammad.list looks ike this:
    grafik

  • I used apt-mark unhold zammad. Is there any other way to enable the fetching?

If you guys think, this is a case for Zammad professional service (regarding my limited knowledge), this would also be an option.

7

Your list has its sources commented out (#), that’s why apt is not taking it into account.

That being said, self-hosting Zammad is not trivial. Even if you get professional services, they won’t (and can’t) teplace missing know-how on your operating system. If you feel overwhelmed by Linux and such, you might want to consider using Software as a Service instead.

Please don’t get me wrong, I’m not saying you can’t learn nor make it. If this is a public service, it potentially can get “dangerous” at some point.

8

Thanks MrGeneration for your solution and suggestion. There seem to be further problems with certificates, so the time has come for some professional maintainance.
We are running Zammad for about five years now. It is hosted internally as an IT and Facility Management ticket system. Thanks to the great product it has been as success story since day one. I think at that time something has not been available in the not self hosted version, maybe the LDAP integration.
But I will surely have a chat with the Zammad technician on what possibilities we have to improve our system.

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