Zammad Docker installation: Search returns no results after update

Infos:

  • Used Zammad version: latest

  • Used Zammad installation type: docker-compose

  • Operating system: Ubuntu 24.04

  • Browser + version: Firefox latest, Safari latest

Expected behavior:

  • Search function should return matching results

  • User search should work when creating a new manual ticket

  • Existing users and tickets should be searchable as before

Actual behavior:

  • No search functions are working

  • Search returns no results

  • We cannot create new manual tickets because no users are found in search

  • The issue started after updating a few days ago

Steps to reproduce the behavior:

  • Update Zammad in our docker-compose environment

  • Open Zammad in the browser

  • Try to use the search function

  • Try to create a new manual ticket and search for an existing user

  • No results are returned