Zammad default password for the unix user?


  • Used Zammad version: 3.5
  • Used Zammad installation source: (source, package, …) Ubuntu via DEB
  • Operating system: Ubuntu 18.04
  • Browser + version:

Question: Is there a default password for the zammad unix user and should it be changed after installation for security reasons ?

grep zammad /etc/shadow

“!!” in an account entry in shadow means the account of an user has been created, but not yet given a password. Until being given an initial password by a sysadmin, it is locked by default.

If this sheds some light on your concerns.


Thank you !
zammad:!: (with one !) is also okay ?

Yes, it makes the same effect.


You could also user change directly to the Zammad user: su - zammad.

During installation we’re not setting a password, but instead use socket based authentication for the Zammad user. Zammad does run as user zammad and thus has access to the database.

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