Zammad-CTI-Bridge Isues

Hi - I’ve successfully setup the integration script on my FreePBX server running CentOS 7, however when calling the number for my agent, I don’t see anything in Zammad CTI log.

Output of /var/log/messages on the FreePBX server:-

Jun 18 18:27:01 cassiopea asterisk-zammad-cti-bridge[25097]: 2020-06-18 18:27:01 +0100 [debug] got event: Registry
Jun 18 18:27:18 cassiopea asterisk-zammad-cti-bridge[25097]: 2020-06-18 18:27:18 +0100 [debug] got event: PeerStatus
Jun 18 18:27:31 cassiopea systemd[1]: Removed slice User Slice of asterisk.
Jun 18 18:27:43 cassiopea asterisk-zammad-cti-bridge[25097]: 2020-06-18 18:27:43 +0100 [debug] got event: PeerStatus
Jun 18 18:27:46 cassiopea asterisk-zammad-cti-bridge[25097]: 2020-06-18 18:27:46 +0100 [debug] got event: Registry
Jun 18 18:27:53 cassiopea asterisk-zammad-cti-bridge[25097]: 2020-06-18 18:27:53 +0100 [debug] got event: PeerStatus

So looks like it is communicating OK.

In Zammad I have enabled CTI (generic) and set my default caller ID to my CallerID in inbound routes, otherwise everything else is untouched.

I’m not using queues or anything fancy on the PBX, just an inbound route that goes to a ring group with my extensions.

Any help would be appreciated!


just take a look at the limitations:

Can only monitor queue events and nothing else

Calling an agent directly isn‘t monitored.

Ahh, that sucks. How would I go about integrating FreePBX with Zammad so I can call agents?

Not seen much documentation on this on the web, other than some stuff pertaining to 3CX.

P.S - This looks fairly promising although hasn’t been updated for some time.

Many thanks

I think the easiest way to integrate it is to use queues under FreePBX where your agents can login. The asterisk-zammad-cti script forwards allmost all call events to Zammad so that the user that is calling and the agent who is taking the call is being rocignized and Zammad opens a new ticket on agent‘s dashboard.

But I don‘t know FreePBX…

We‘re using Asterisk.

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