Hi - I’ve successfully setup the integration script https://github.com/martinvonwittich/asterisk-zammad-cti-bridge on my FreePBX server running CentOS 7, however when calling the number for my agent, I don’t see anything in Zammad CTI log.
Output of /var/log/messages on the FreePBX server:-
Jun 18 18:27:01 cassiopea asterisk-zammad-cti-bridge[25097]: 2020-06-18 18:27:01 +0100 [debug] got event: Registry
Jun 18 18:27:18 cassiopea asterisk-zammad-cti-bridge[25097]: 2020-06-18 18:27:18 +0100 [debug] got event: PeerStatus
Jun 18 18:27:31 cassiopea systemd[1]: Removed slice User Slice of asterisk.
Jun 18 18:27:43 cassiopea asterisk-zammad-cti-bridge[25097]: 2020-06-18 18:27:43 +0100 [debug] got event: PeerStatus
Jun 18 18:27:46 cassiopea asterisk-zammad-cti-bridge[25097]: 2020-06-18 18:27:46 +0100 [debug] got event: Registry
Jun 18 18:27:53 cassiopea asterisk-zammad-cti-bridge[25097]: 2020-06-18 18:27:53 +0100 [debug] got event: PeerStatus
So looks like it is communicating OK.
In Zammad I have enabled CTI (generic) and set my default caller ID to my CallerID in inbound routes, otherwise everything else is untouched.
I’m not using queues or anything fancy on the PBX, just an inbound route that goes to a ring group with my extensions.
Any help would be appreciated!