Zammad: _core_workflow: error

Used Zammad Version

5.4.1-1685652268.d074a0f4.jammy

Environment

  • Installation method: package
  • Operating system (if you’re unsure: cat /etc/os-release ): ubuntu 22.04.1
  • Database + version: 14.8-0ubuntu0.22.04.1
  • Elasticsearch version: 7.17.10
  • Browser + version: Brave v1.52.117

Actual behaviour

Cannot update tickets, always requests a reminder date and time.

application-ad05a57d…10eadeeeb1894.js:23 App.i(error)                   | update 
{_core_workflow: {…}}
_core_workflow
: 
controllerForm
: 
i {formGen: ƒ, html: ƒ, hideAlert: ƒ, showAlert: ƒ, dispatchHandlers: ƒ, …}
target
: 
span
[[Prototype]]
: 
Object
constructor
: 
ƒ Object()
hasOwnProperty
: 
ƒ hasOwnProperty()
isPrototypeOf
: 
ƒ isPrototypeOf()
propertyIsEnumerable
: 
ƒ propertyIsEnumerable()
toLocaleString
: 
ƒ toLocaleString()
toString
: 
ƒ toString()
valueOf
: 
ƒ valueOf()
__defineGetter__
: 
ƒ __defineGetter__()
__defineSetter__
: 
ƒ __defineSetter__()
__lookupGetter__
: 
ƒ __lookupGetter__()
__lookupSetter__
: 
ƒ __lookupSetter__()
__proto__
: 
(...)
get __proto__
: 
ƒ __proto__()
set __proto__
: 
ƒ __proto__()
[[Prototype]]
: 
Object
constructor
: 
ƒ Object()
hasOwnProperty
: 
ƒ hasOwnProperty()
isPrototypeOf
: 
ƒ isPrototypeOf()
propertyIsEnumerable
: 
ƒ propertyIsEnumerable()
toLocaleString
: 
ƒ toLocaleString()
toString
: 
ƒ toString()
valueOf
: 
ƒ valueOf()
__defineGetter__
: 
ƒ __defineGetter__()
__defineSetter__
: 
ƒ __defineSetter__()
__lookupGetter__
: 
ƒ __lookupGetter__()
__lookupSetter__
: 
ƒ __lookupSetter__()
__proto__
: 
(...)
get __proto__
: 
ƒ __proto__()
set __proto__
: 
ƒ __proto__()

Expected behaviour

Update tickets without error or requesting date and time set, when it is not set to “waiting for closing/reminder”.

Steps to reproduce the behaviour

Just updated from previews build of 5.4.1

Support Ticket

No response

I’m sure this is a bug and no feature request or a general question.

yes

Additionally I see all "customers also in the “Agent” list since the last update on ubuntu 22.04.1 Looks like something broke with the update. zammad run rake db:migrate is not solving the issue.

I guess I fixed it by simply replace it with a backup.

While the update was processing, the packager.io repo got unvailable and so I had a broken upgrade.

With the backup and reupdate all was working fine.