Zammad chatbox opening problem

[abu.sayeed]

hello,
I install Zammad deb version 3.1.x.
I configure zammad chat.

Then I add these lines at the end of the page’s source code before the body closing tag.

Files:
/opt/zammad/public/assets/chat/znuny.html,
/opt/zammad/public/assets/chat/znuny-no-jquery.html,
/opt/zammad/public/assets/chat/znuny-no-jquery-open_by_button.html,
/opt/zammad/public/assets/chat/znuny_open_by_button.html

But chat-box not found.

What is my wrong?
Please help me.
Thanks

[MrGeneration]

Zammad does not have an internal chat.

You can find an howto use here:
https://admin-docs.zammad.org/en/latest/channels-chat.html#configuration-of-the-chat-widget

Spoiler alert This is not for the Zammad-WebApp.

[abu.sayeed]

Thanks for reply,

I follow your link and configure like that. But not work. Please again check my configure.

kindly help me.

[MrGeneration]

Where do you try to embedd the Zammad chat in?
Your own website?

Ensure that at least one chat agent is active, other wise the Chat won’t open/load.
Also ensure via developer tools that the widget is being loaded.

[abu.sayeed]

Hostname: pc1.example.com

nginx config file:

cat /etc/nginx/sites-available/zammad.conf
upstream zammad-railsserver {
    server 127.0.0.1:3000;
}
upstream zammad-websocket {
    server 127.0.0.1:6042;
}
server {
    listen 80;
    server_name pc1.example.com;
    root /opt/zammad/public;
    access_log /var/log/nginx/zammad.access.log;
    error_log  /var/log/nginx/zammad.error.log;
    client_max_body_size 50M;
    location ~ ^/(assets/|robots.txt|humans.txt|favicon.ico) {
        expires max;
    }
    location /ws {
        proxy_http_version 1.1;
        proxy_set_header Upgrade $http_upgrade;
        proxy_set_header Connection "Upgrade";
        proxy_set_header CLIENT_IP $remote_addr;
        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;
        proxy_read_timeout 86400;
        proxy_pass http://zammad-websocket;
    }
    location / {
        proxy_set_header Host $http_host;
        proxy_set_header CLIENT_IP $remote_addr;
        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;
        proxy_read_timeout 300;
        proxy_pass http://zammad-railsserver;
        gzip on;
        gzip_types text/plain text/xml text/css image/svg+xml application/javascript application/x-javascript application/json application/xml;
        gzip_proxied any;
    }
}

I install Zammad deb version 3.1.x.
I configure zammad chat.

and I added these lines at the end of the page’s (znuny.html, znuny-no-jquery.html, znuny-no-jquery-open_by_button.html, znuny_open_by_button.html) source code before the body closing tag

I wish any user will login http://pc1.example.com/
he will find chatbox.

But any user not find chat box.
Is show like this image:

What is my wrong? I need help .
Thanks all

[MrGeneration]

@abu.sayeed

I wish any user will login http://pc1.example.com/
he will find chatbox.

But any user not find chat box.
Is show like this image:

What is my wrong? I need help .
Thanks all

Okay, again:
It is not possible to add a chatbox for customers or in between agents within Zammad.
The Chatbox is intended for external websites which are not the Zammad WebApp.