Title: Zammad Auto-Reply on clients who don’t respond
- Instead of agents following up with clients after 24 hours of no response from the customer. Have an automated follow-up trigger with the client.
- Wasting time following up every day for clients who typically don’t respond.
Forgetting to follow up with the clients. - Unable to figure it out.
- To get an automatic reply when clients do not respond.
If there is any more useful information, feel free to share it all (e.g.: mockup screenshots, if something is UI related, or the API URL/documentation URL for a service you need a connection to).
Your Zammad environment:
- Average concurrent agent count: 10
- Average tickets a day: 20-30
- What roles/people are involved: Support Technicians, Admin
Thank you and have fun.