Zammad AI implementation

Technical assistance
1

Hi,

I was wondering if there is any information available how the Zammad AI will be implemented? As far as I understand it will be a kind of framework where you can use Zammad’s solution or another model. But does anyone know how you can implement other models? Will this be realised via API? I wasn’t able to find anything regarding this in the notes. Maybe I have missed something.

All the best, Felix

2

You could take a look at Zammad AI. Free choice of LLM. For secure customer support.

3

HI Dominik,

thank you very much. I did that already, but couldn’t find the answers to my question. I then wanted to register for the release event, but unfortunately that is already fully booked.

With kind regards
Felix

4

But what is the detailed question? You can use in the end every provider in the list and the models that are supported for these providers:

5

Thank you so much Dominik, that is the answer I was looking for and the document I could not find!
Have a great day!

Felix

6

Should be possible again. If not, let us know.

7

Thank you Gerrit, it now works!

Kind regards Felix