Zabbix template error 422 while sending issue to zammad for ticket

[zainamjed90]

Infos:

• Used Zammad version: 4.0
• Used Zammad installation type: (source, package, docker-compose, …) Source
• Operating system: Ubunutu
• Browser + version: Firefox,chrome

Expected behavior:

Zabbix send problem to zabbix and creating tickets
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Actual behavior:

• Sending failed: Request failed with status code 422 Check debug log for more information.

00:00:00.001 [Debug] [ Zammad Webhook ] Sending request: http://172.15.7.141/api/v1/tickets {“title”:"{ALERT.SUBJECT}",“group”:“Users”,“article”:{“subject”:"{ALERT.SUBJECT}",“body”:"{ALERT.MESSAGE}",“type”:“note”,“internal”:false},“customer”:“zabbix.amin@tuf.edu.pk”}

00:00:00.068 [Debug] [ Zammad Webhook ] Received response with status code 422: {“error”:“Userdetail is required but missing.”,“error_human”:“Userdetail is required but missing.”}

00:00:00.068 [Warning] [ Zammad Webhook ] ERROR: Request failed with status code 422 Check debug log for more information.
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Steps to reproduce the behavior:

[MrGeneration]

@zainamjed90

Userdetail is required but missing

Sounds like you have a mandatory field set which your media script does not provide.
Either set it to non mandatory or adjust the media script so it provides a valid value.