i often use the pending close function to automatically close tickets after a certain amount of time.
when the close time is elapsed, an event via email is sent, saying:
Ticket (88145 - Do something) has been updated by "- (WHAT A COMPANY)".
State: pending close -> closed
Pending till: 03/18/2020 09:10 (Europe/Rome) ->
where “WHAT A COMPANY” is the last Organization ordered by alphabetical order in my organizations, which is not my company nor the company of the customer who opened the ticket
How can i fix that behaviour?
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* Used Zammad version:
* Used Zammad installation source: (source, package, ...)
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### Expected behavior:
### Actual behavior:
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Beside of that, as you’re using pending close,
- proberbly is the system user.
Sorry but i couldn’t find how to edit the first article.
here is the form compiled:
- Used Zammad version: 3.3.0
- Used Zammad installation source: package
- Operating system: debian 9
- Browser + version: Chome for Windows, version 80.0.3987.149
when a ticket is closed automatically by the system due to a “pending close” expiration reached, the ticket should be closed with a company user (eg: email@example.com) or, as either one of the ticket agents
the ticket is closed as an undefined user, linked to an organization which does not belong to the ticket itself
Steps to reproduce the behavior:
- open a ticket
- set “pending close” state and set a future date
- wait until the date is reached
- a notification via email is sent with an unexpected user (minus, “-”, linked to a company which is the last company in my companies list)
Sorry but that’s working as designed.
Technically the system is closing the ticket which means it’s using the system user.
System-User has ID 1 so you could login to your rails console and update firstname and lastname attribute to a usefull name if that somehow helps.
thanks, changing details of name and organization for user 1 solved my problem
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