i often use the pending close function to automatically close tickets after a certain amount of time.
when the close time is elapsed, an event via email is sent, saying:
Hi Nicola, Ticket (88145 - Do something) has been updated by "- (WHAT A COMPANY)". Changes: State: pending close -> closed Pending till: 03/18/2020 09:10 (Europe/Rome) ->
where “WHAT A COMPANY” is the last Organization ordered by alphabetical order in my organizations, which is not my company nor the company of the customer who opened the ticket
How can i fix that behaviour?