- Used Zammad version: 3.1
- Used Zammad installation source: package
- Operating system: Debian 9
- Browser + version: any
- Tickets stay in the group where they are send to. (E-Mail Channel)
- Tickets switch their group if there seems to be a follow-up.
Steps to reproduce the behavior:
- Send Mail from one Zammad group to the address of another group
Suggestion: Only process follow-up recogntion within the same group.