- Used Zammad version: 3.2
- Used Zammad installation source: (source, package, …) Package
- Operating system: Ubuntu 18.04
- Browser + version: Firefox 71 (Mac OSX)
customer get an e-Mail with the ticket number.
customer get no e-Mail with the ticket number.
Steps to reproduce the behavior:
we have a problem with the mail which is automatically generated with the ticket number when a ticket is opened via our website using a form (created with Wordpress).
The following procedure.
Works: Customer writes mail to helpdesk@… Ticket is created Agents get mail new ticket. Customer gets mail with the ticket number.
Does not work: Customer fills out a contact form on the website which is also sent to the mail helpdesk@… is sent. Ticket is created and agents receive mail. Customer does not receive mail.
The customer must enter his e-mail address in the form. It doesn’t matter if we enter it in wordpress at the sender or at the replies. The customer does not get the e-mail with the ticket number to his e-mail address.
Does anyone have an idea what might be the reason or where I might find error information in Zammad? Thank you!