It’s random, some users reporting via email looks like have more chances to get tickets , generated
PS: I know the version is old, but it’s what I have. Right now.
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it worked like a charm like 2 years, can’t understand why now, but i know this things happend…
and… well thanks, I guess I just have to update, thanks neways
Well because you’re using the source code installation you’ll have to adapt the update process as needed. You have to update from 4.x via 5.0 to 6.0 as minimum steps.
You can use the github stable branches to achieve that:
Good luck.
Are you sure you have a package installation? You provided different information.
Elasticsearch would be updated by your package manager not by Zammad. The required steps depend on your installation type. You should be very sure which installation type you have before you continue.
Note that your package manager will not upgrade the version of e.g. ES if you are on 5.x ES then you’ll have to adjust accordingly on your own before.
I said:
“Hi, I put wrong the Installation type, it’s from package.”
I just looked into Source installation and it’s by far more complicated than Package Installation, so I say I I definetely used Package.
in this case, Can I Jump from 4 to 6?