Wierd code on some tickets

Technical assistance
1

Infos:

  • Used Zammad version: 4.0.X
  • Used Zammad installation type: Source
  • Operating system: Any OS (because it’s serverside)
  • Browser + version: Any Browser

Expected behavior:

Not showing the wierd code

Actual behavior:

Showing the wierd code

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Steps to reproduce the behavior:

It’s random, some users reporting via email looks like have more chances to get tickets , generated
PS: I know the version is old, but it’s what I have. Right now.
*

2

Please update now.
Zammad 4 is over 2 years old and has several security issues and bugs.

3

Hi @PepsiMan. This should be fixed in a newer version of Zammad.

4

it worked like a charm like 2 years, can’t understand why now, but i know this things happend…
and… well thanks, I guess I just have to update, thanks neways

5

You should consider keeping your Zammad up to date on a regular basis to keep it save and get rid of existing bugs. :slight_smile:

6

Hi, I put wrong the Installation type, it’s from package.

It has a update command for CentOS:
https://docs.zammad.org/en/latest/install/update.html

But I Don’t know if I misunderstand

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Should I install 5.0 then 5.1 then 6? how?
Any experience updating from 4.0 to 6.0?

Does zammad package update elasticsearch also?

7

Well because you’re using the source code installation you’ll have to adapt the update process as needed. You have to update from 4.x via 5.0 to 6.0 as minimum steps.

You can use the github stable branches to achieve that:

Good luck.

Are you sure you have a package installation? You provided different information.
Elasticsearch would be updated by your package manager not by Zammad. The required steps depend on your installation type. You should be very sure which installation type you have before you continue.

Note that your package manager will not upgrade the version of e.g. ES if you are on 5.x ES then you’ll have to adjust accordingly on your own before.

8

I said:
“Hi, I put wrong the Installation type, it’s from package.”

I just looked into Source installation and it’s by far more complicated than Package Installation, so I say I I definetely used Package.
in this case, Can I Jump from 4 to 6?

9

No.
The documentation clearly says: Go via mayor releases in between if there’s any.

So you go via 5.0 as I said.

10

Ouuch, it says i Need postgre 9,3 and i have 9,2 :frowning: so:

  • Update Postgresql to 3,9
  • Update zammad from 4.0 to 5.0?
  • Update zammad from 5.0 to 60?

Could be something else?
never done an update of postgresql before, will have to research…

Thanks