Why does variable state not translate to german?

Technical assistance
1

Infos:

  • Used Zammad version: 6.5.2
  • Used Zammad installation type: docker-compose
  • Operating system: Ubuntu 24
  • Browser + version: Firefox 148.0

Expected behavior:

  • the state of the ticket should by in german words in the e-mail. it should be “offen”

Actual behavior:

  • the e-mail come with “open” not with “offen”

Steps to reproduce the behavior:

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can anyone explain me, how the translation function is working and how i can check my zammad instance?

kind regards
H-BLOGX

2

You seem to have copied HTML stuff within the variable name and thus Zammad can’t translate that.

3

how should i do this? i think this is not an html editor. i only format the text with things like

ctrl b oder ctrl i

i have now moved the complete text from zammad to notepad++. then i saved the blank body field. then i copied back the text. i think everything looks good, but why are some words (variables) in blue letters?

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grafik813×719 72.2 KB

kind regards
H-BLOGX

4

Yes, this editor indirectly supports HTML. Those things are URLs. Definitely.

5

Wow, that’s crazy. I typed it in manually, then it didn’t turn blue and the translation was correct.

What shortcuts are there for generating, editing, and removing links? It’s not documented there with ? (the help page).

6

Somehow the variable names have been detected as URLs and replaced with a link. I tried to reproduce that, but was not able. You will need to remove the (blue) variable names and replace them with a plain text version.

7

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