Infos:
- Used Zammad version: 5.2.3
- Operating system: Ubuntu 20.04.5
- Browser + version: Edge 106
Expected behavior:
Show E-Mail address of customer in auto complete list in ticket creation or change customer
Actual behavior:
It is not possible to distinguish which customer is which if they have the same name.
It would be good if the e-mail address was also displayed. After selecting the user, this is displayed, but this information is missing in the search field.
Steps to reproduce the behavior:
Search user with the same name. You can’t know which one is the right person:
Create a ticket:
The same problem exists on change customer dialog:
It is possible to fix that?
Out instance is getting bigger and multiple users with the same name are coming and the support team can’t handle this.
THANKS!