Where can I edit the automatic response email on ticket creation?

Technical assistance
1
  • Zammad version: 2.1.0-1510157740.86d5b882.stretch
  • Used Zammad installation type: Package
  • Operating system: Debian 9

Does Version 2.1.0 already allow editing the email (template) that people receive when creating a ticket by sending an email to support@myzammadinstance.af? If so, where/how? Thanks in advance!

2

Hello Martin1,

These email is send from a trigger.

Trigger for auto replay

1 Like
3

Can we please talk about your 2 year old installation.
You’re prune to a ton of security issues and may want to upgrade asap.

4

Then it is broken somehow. The email text in the triggers configuration is not the same, that people actually receive. Maybe there is an internal fallback.

At least now I have another good reason to upgrade!

5

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.