When using @@ to search in Zammad, sometimes a group member of the user appears first instead of the user themselves

Technical assistance
1

In Zammad, when using @@ to search for a user, the expected user does not always appear as the first result. Instead, a member of a group associated with that user may be displayed first, which can lead to confusion when selecting the correct user.

Is this is “bug”, and how do we fix this?

Kind regards,
Julian

2

Hi Julian.

We experience the same behaviour. I think this has something to do, with the person you set as replacement when you are out of office.
I am also interested if this is a bug and how change this behaviour.

kind regards
Basti

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