We have been using Zammad for the past 5 months for our NGO, and it has been very helpful. Now, we want to extend its usage by integrating WhatsApp, phone calls, and SMS communication channels.
Requirements & Questions
WhatsApp Integration (Meta WhatsApp Cloud API)
- What are the prerequisites for connecting WhatsApp with Zammad?
- As an NGO, we are concerned about pricing for the WhatsApp Cloud API. Where can we find accurate and updated information?
- Can we configure auto-reply messages for customers based on FAQs or simple menu options like:
- “Press 1 for Product Info”
- “Press 2 for Support”
- How does WhatsApp integration work in terms of chatbot-like automation?
Phone Integration with Zammad
- What is the recommended way to configure phone call support in Zammad?
- Do we need a SIP provider or any external service?
- Step-by-step guidance would be really helpful.
SMS Integration
- How can we enable SMS messaging via Zammad?
- Are there specific providers or modules required for SMS integration?
Packages, Add-ons, & Usability Enhancements
- We are running Zammad with Docker Compose.
- Where can we find the list of available packages, integrations, or extensions to improve Zammad usability?
- Any recommendations for community-supported or open-source add-ons?
Environment Details
- Deployment Type: Docker Compose
- Use Case: NGO Communication (limited budget, non-profit needs)
Request for Help
We are looking for guidance, tutorials, or community suggestions for setting up these integrations smoothly.