Whatsapp Integration

Technical assistance
1

Infos:

  • Used Zammad version: 6.4.1-1737033837.15b76b62.focal
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: Ubuntu
  • Browser + version: Chrome 131

Expected behavior:

  • Whatts app activation, very simple documentation.

I’ve been trying to enable my WhatsApp on zammad for days, but following the documentation it’s all very simple, however, it’s not quite like that. The documentation doesn’t say which API it uses, Graph or on-premise. This makes all the difference when activating the number that WhatsApp requires, in addition to sending an SMS or calling (which works), it is also required to register the number via the API. I got it through the graph api (I imagine this is the api that zammad uses), the number is activated and everything appears to be ok.
However, the WhatsApp service icon is always orange, not green (is it really orange, or is there a problem?). I’m parked here, the zammad documentation doesn’t say what kind of tests I can do to see if the integration works, I can only see something through production.log, but nothing about “how to test?”, is the icon really orange?

Actual behavior:

  • Freeze

Steps to reproduce the behavior:

But the icon is orange for all works?

The number is connected:
image

What’s wrong?

Thanks

2

The solution!!!

I changed the app whatsapp token and after this, is work.
For Register, the api is graph, the register number is in the graph api (tool in facebook developer portal).

https://developers.facebook.com/tools/explorer/

NO is the On-premise API.

Tks

3

Looking in the documentation it should more or less be clear that this is not talking about WhatsApp Business with OnPremise. I think this is also no longer a supported product from Meta side. It will be end of live this or next year.

You also normally need not to activate the phone number via the API directly. This is a configuration part and should also be present in the documentation (did not check it yet), important here is the relation to the meta business account with a verified organization.

And easy test is to send an message to the business number and this should create an ticket.

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