Hi! Can you please tell me what does “All tickets” in notification settings of the profile means? I read documentation but there no explanation what exactly does this means. Screenshot attached.
- My tickets (New ticket) - you will get all groups notifications of all the created tickets where you are the owner.
- My tickets (ticket updated) - you will get all groups notifications of all updated tickets where you are the owner.
- Not assigned* (New ticket) - you will get only selected groups notifications (* Limit Groups). You will get notifications of all created tickets where owner is not selected.
- Not assigned* (New ticket updated) - you will get only selected groups notifications (* Limit Groups). You will get notifications only for created tickets where owner is not selected.
- All tickets* (New ticket) - you will get only selected groups notifications (* Limit Groups). You will get notifications about all new tickets. There is a strange exception so you will get notifications from the groups you did not select ( Limit Groups) but you are the owner of the ticket.*
- All tickets* (New ticket) - you will get only selected groups notifications (* Limit Groups). You will get notifications about all updated tickets. There is a strange exception so you will get notifications from the groups you did not select ( Limit Groups) but you are the owner of the ticket.*
- Subscribed ticket (New ticket) - (No way to subscribe the ticket wich is not exist) Theoretically you will get notification of the created ticket you subscribe
- Subscribed ticket (ticket updated) - You will get notification of all updates od the tickets you subscribe (except hide comments updates).
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