WebUI can't query Data after Update

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: docker-compose on Portainer (customized)
  • Operating system: Ubuntu 22.04
  • Browser + version: multiple Firefox based tested

Expected behavior:

  • When editing a user and begin typing into the organization field, the auto-complete starts and the chosen result can be used

Actual behavior:

  • Auto-Completion doesn’t work and a typed in Org can’t be used
  • Same behavior in other fields like the create trigger context

Steps to reproduce the behavior:

  • Have a running 5.4.1 instance saving all attachments in the DB
  • create a dump of the zammad_production DB with c flag
  • Create a new Stack using the zammad-docker-compose files of v9.0.2
  • insert the DB-dump via “psql -U zammad --dbname=zammad_production -f ./dbdump.psql”
  • Update the stack to v12.0.3 using all mayor and minor versions
  • Problem should occur (reproduceable in live and VM-system)
2

Never mind, was my failure.

For anyone having the same problem, remember to run “rake zammad:searchindex:rebuild” on the scheduler container after restoring the backup

3

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