Sorry for the trouble.
This has been fixed (issue https://github.com/zammad/zammad/issues/3299) within stable.
So updating Zammad should solve the issue.
If it does not, remove your agents from their organisation as this may be a further factor that decreases systems performance.
Also web workers are not relevant to this topic directly, because it’s the websocket server being under heavy load (that’s one single process). This only is an issue if you have a lot concurrent agents and big organizations.
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