Websocket not found chat

Infos:

  • Used Zammad version: 6.3.1-1726553725.106af4c8.noble
  • Used Zammad installation type: Package
  • Operating system: Ubuntu 24.04
  • Browser + version: Chrome

Expected behavior:

I have enabled webchat, i expect the webchat to showup on opening of the website i added the code

Actual behavior:

The chat is not showing, the console output gives error
WebSocket connection to ‘wss://systemurl/ws’ failed:

Steps to reproduce the behavior:

Reload the website

The websocket service is running, any idea what is causing this issues?

Is this in your config?

Yes we did check this and that’s all correct as far as i can see.