Website Form fails in Preview - 500 - ArgumentError

Technical assistance
1

Hi,

  • Used Zammad version: 6.2.0-1705920690.db7738e0.jammy
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04
  • Browser + version: Edge, Chrome, Firefox - latest

Expected behavior:

Feedback Form should Send and create a Ticket

Actual behavior:

Form Fails in Preview

Steps to reproduce the behavior:

Enable Form in Options and test in in the Preview

{Failed to load resource: the server responded with a status of 500 ()}

Production Log:

F, [2024-01-25T10:07:37.514569#8037-142620] FATAL -- :   
[099c400e-0321-428c-b0f6-11f21c5b1d81] ArgumentError (comparison of Integer with String failed):

[9ded3509-07b6-4b0c-a23c-cd27afcea6de]   
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack-attack (6.7.0) lib/rack/attack/throttle.rb:41:in `>'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack-attack (6.7.0) lib/rack/attack/throttle.rb:41:in `matched_by?'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack-attack (6.7.0) lib/rack/attack/configuration.rb:91:in `block in throttled?'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack-attack (6.7.0) lib/rack/attack/configuration.rb:90:in `any?'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack-attack (6.7.0) lib/rack/attack/configuration.rb:90:in `throttled?'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack-attack (6.7.0) lib/rack/attack.rb:118:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack (2.2.8) lib/rack/tempfile_reaper.rb:15:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack (2.2.8) lib/rack/etag.rb:27:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack (2.2.8) lib/rack/conditional_get.rb:40:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack (2.2.8) lib/rack/head.rb:12:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/http/permissions_policy.rb:38:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/http/content_security_policy.rb:36:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack (2.2.8) lib/rack/session/abstract/id.rb:266:in `context'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack (2.2.8) lib/rack/session/abstract/id.rb:260:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/middleware/cookies.rb:704:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/middleware/callbacks.rb:27:in `block in call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] activesupport (7.0.8) lib/active_support/callbacks.rb:99:in `run_callbacks'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/middleware/callbacks.rb:26:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/middleware/debug_exceptions.rb:28:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/middleware/show_exceptions.rb:29:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] railties (7.0.8) lib/rails/rack/logger.rb:40:in `call_app'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] railties (7.0.8) lib/rails/rack/logger.rb:25:in `block in call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] activesupport (7.0.8) lib/active_support/tagged_logging.rb:99:in `block in tagged'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] activesupport (7.0.8) lib/active_support/tagged_logging.rb:37:in `tagged'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] activesupport (7.0.8) lib/active_support/tagged_logging.rb:99:in `tagged'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] railties (7.0.8) lib/rails/rack/logger.rb:25:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/middleware/remote_ip.rb:93:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/middleware/request_id.rb:26:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack (2.2.8) lib/rack/method_override.rb:24:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack (2.2.8) lib/rack/runtime.rb:22:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/middleware/executor.rb:14:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/middleware/static.rb:23:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] rack (2.2.8) lib/rack/sendfile.rb:110:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] actionpack (7.0.8) lib/action_dispatch/middleware/host_authorization.rb:131:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] railties (7.0.8) lib/rails/engine.rb:530:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] railties (7.0.8) lib/rails/railtie.rb:226:in `public_send'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] railties (7.0.8) lib/rails/railtie.rb:226:in `method_missing'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] puma (6.4.2) lib/puma/configuration.rb:272:in `call'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] puma (6.4.2) lib/puma/request.rb:100:in `block in handle_request'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] puma (6.4.2) lib/puma/thread_pool.rb:378:in `with_force_shutdown'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] puma (6.4.2) lib/puma/request.rb:99:in `handle_request'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] puma (6.4.2) lib/puma/server.rb:464:in `process_client'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] puma (6.4.2) lib/puma/server.rb:245:in `block in run'
[9ded3509-07b6-4b0c-a23c-cd27afcea6de] puma (6.4.2) lib/puma/thread_pool.rb:155:in `block in spawn_thread'

Zammad.Error.log:
2024/01/25 10:53:33 [error] 8870#8870: *8 connect() failed (111: Unknown error) while connecting to upstream, client: 83.135.x.x, server: support.company.de, request: "GET /ws HTTP/1.1", upstream: "http://127.0.0.1:6042/ws", host: "support.company.de"

On the Website it fails with:

company.de/:1  Access to XMLHttpRequest at 'https://support.compandy.de/api/v1/form_submit' from origin 'https://company.de' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
jquery-3.6.0.min.js:2         
        
        POST https://support.company.de/api/v1/form_submit net::ERR_FAILED 500 (Internal Server Error)```
2

Seems the main problem after submitting the Form is

[2024-01-25T10:07:37.514569#8037-142620] FATAL – :
[099c400e-0321-428c-b0f6-11f21c5b1d81] ArgumentError (comparison of Integer with String failed):

Anybody got something here?

3

But is the problem now inside the preview of the live usage of the form code?

4

Same here since the last update.
For us it’s the production environment…so suddenly the production form did not work anymore.
The error message is exactly the same.

5

Turns out we followed the documentation here a bit too closely: /en/latest/channels/form.html

rails> Setting.set('form_ticket_create_by_ip_per_day','50')
rails> Setting.set('form_ticket_create_by_ip_per_hour','10')

We executed the following commands:

zammad run rails r "Setting.set('form_ticket_create_by_ip_per_hour','10')"
zammad run rails r "Setting.set('form_ticket_create_by_ip_per_day','10')"

setting the values to strings instead of integers. This was done simultaneously to updating the software which made us think it was due to the update.

Running

zammad run rails r "Setting.set('form_ticket_create_by_ip_per_hour',10)"
zammad run rails r "Setting.set('form_ticket_create_by_ip_per_day',10)"

fixed the issue.

1 Like
6

Thanks. That fixed it for me too.

/en/5.0/channels/form.html

form_ticket_create_per_day is also wrong with ‘500’

7

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.