Hello,
Following the post from quite a while ago, I’d like to create this feature request to highlight this need and the gap that is still not covered, which limits the usage of webhooks significantly.
I would like to be able to dynamically insert variables, like ticket ID into the endpoint URL. When creating a webhook, I would therefore like to be able to enter https://target.system/api/#{ticket.id} as the endpoint address.
This is required when you try to communicate with different ticketing systems. As you know, zammad also expects the ticket ID in the endpoint URL for updates (/api/v1/tickets/{ticket id})
This enhancement would make webhooks far more flexible and efficient, streamlining the integrations. Thank you for considering this suggestion - I’m happy to provide more details if needed.
Thanks
Artur
