Webhook timezone

Technical assistance
1

Infos:

  • Used Zammad version: 7
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system: debian12
  • Browser + version: chrome

Expected behavior:

  • Hello, the webhook ticket.created_at , always post the date in UTC, but my timezone is UTC -3
  • How to make the webhook send a date/hour ticket created at configured system zammad timezone ?

Actual behavior:

Steps to reproduce the behavior:

2

Hi @alewbaule.

I never tested it and I am not sure if this works, but maybe you could try to play around with Variables — Zammad Admin Documentation documentation.

3

This will not work in a webhook context; here, we have only simple variable support for the current ticket object (and the “notification” information).