Web-notification for customer-role

xp8it · April 18, 2018, 7:08am

Infos:

Used Zammad version: 2.3.x
Used Zammad installation source: apt via https://dl.packager.io/srv/zammad/zammad/stable/installer/ubuntu/16.04.repo
Operating system: ubuntu 16.04
Browser + version: Tested current Edge and FireFox

I can´t see notification-settings in profile, when logged in as customer. In customer-role the notification-settings is even active.

Expected behavior:

Notification (Benachrichtigungen) settings should appear in profile-settings
*

Actual behavior:

no notification-Settings

Customer-Role:

Customer-Profile-Settings

Steps to reproduce the behavior:

MrGeneration · April 18, 2018, 11:40am

Hey,

thanks for posting the problem here. As I can see the same problem I am sure that this is a bug.
I opened a issue on the issue tracker and referenced this problem.

github.com/zammad/zammad

Customer cannot change and see his notification settings

opened 11:37AM - 18 Apr 18 UTC

closed 07:27AM - 17 Sep 18 UTC

MrGeneration

works as designed / wontfix notification personal settings/menu

### Infos: * Used Zammad version: 2.3 & 2.4 * Installation method (source, package, ..): package (both) * Operating system: Ubuntu 16.04 (2.3) & openSuse 43.2 (2.4) * Database + version: unknown (2.3) & postgreSQL 9.6-1.1 (2.4) * Elasticsearch version: unknown (2.3) & 5.6.6 (2.4) * Browser + version: current Edge and Firefox (2.3) & Google Chrome 65.0.3325.181 (2.4) ### Expected behavior: When setting "notification"-Setting for role "Customers" is set the customer should be able to edit his notification settings under profile. ### Actual behavior: When setting "notification"-Setting for role "Customers" is set the customer is not able to change nor see his notification settings. ### Steps to reproduce the behavior: * Go to Settings -> Roles and edit Role "Customers" * Give the customer the right to edit his notification settings * login as customer and see that you cannot see the settings Setting is set: ![image](https://user-images.githubusercontent.com/6549061/38929534-e8816218-430c-11e8-9fbc-69a92aa7781e.png) Customer sees the following options logged in as customer: ![image](https://user-images.githubusercontent.com/6549061/38929666-5d9d3586-430d-11e8-88d7-734ad9526d3a.png) Same goes for admins taking a look at zammad as customer: ![image](https://user-images.githubusercontent.com/6549061/38929698-79ce3f0c-430d-11e8-9dbf-2d4c274a8b1c.png) This Bug/Feature has been postet by xp8it on https://community.zammad.org/t/web-notification-for-customer-role/559 Yes I'm sure this is a bug and no feature request or a general question.

We’ll see if this is really a bug or a feature If you want, I can keep you updated here.

xp8it · May 2, 2018, 8:16am

fine, would be nice to receive updates here.
Or can you post a link to the bug-tracker?

MrGeneration · May 2, 2018, 8:32am

Hey,

the issue is still open, I think the devs have other trouble to sort out right now
Link is in my post above.

system · July 1, 2018, 8:32am

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.

Billy · September 17, 2018, 7:28am

After discussions with the team, we decided that customers should not be able to view or change their own notification settings. The reason is that there is only a very limited number of options that they can choose from, and that there aren’t many useful use cases where a customer would want to change any of these settings.