Used Zammad version: 2.9.0-1552630367.0936ca8f.bionic
Used Zammad installation source: Repo
Operating system: Ubuntu 18.04
Browser + version: Firefox - newest
Expected behavior:
I am the Administrator and also in the IT Department. When I am opening a ticket to the Human Ressource Department, I want to see my ticket like if I where a customer.
Actual behavior:
I got the message: Opps… I’m sorry, but you have insufficient rights to open this Ticket.
So if a person from the HR Department is sending a ticket to the Marketing Department it can’t see the ticket cause they haven’t got the rights to watch them.
This works just for customer who are not agents.
But if you are also an agents it doesn’t seem to work because they shouldn’t see sensible informations from other departments in the company.
Steps to reproduce the behavior:
Be a customer and be an agent
Be in a department and write to another department
This (currently) works as designed, as Zammad does not support agents being customers at the moment.
This is subject to change, but for now unknown when.
This is quite a big change inside our core functions which will take time.
However, sending E-Mails to an Agent (so a normal mail reply) works as expected.
We’re currently searching for sponsors for this exact feature by the way: