Wait for close not closing tickets

Technical assistance
1

Infos:

  • Used Zammad version: Version 5.3.1-1673280162.a07ec54e.buster
  • Used Zammad installation type: package
  • Operating system: debian
  • Browser + version: chrome 109

Expected behavior:

  • Tickets witch “Wait to Close” set should be closing at the set date/time

Actual behavior:

  • The tickets (randomly) staying in state wait to close, even if the time is up.

Steps to reproduce the behavior:

  • Setting a Ticket to “Wait for closing”

In this Example the ticket should be closed since 28.01.2023
image

2

Any errors in your logfile and monitoring?
Possibly your scheduler is not running cleanly.

You could also cross check by using:

zammad run rails r "p Scheduler.where(active: false).pluck(:name)"
That should return nothing.

3

Hi Marcel
Thanks for the reply. We found the switch under monitoring. Some planner tasks where stuck there and we were able to resolve it.
There are still some * Stuck data privacy task (ID 15) detected. Last update: 2021-01-19 13:31:35 UTC
left. Does this refer to DataPrivacy tasks never are cleaned up · Issue #4437 · zammad/zammad · GitHub?

Christian

1 Like
4

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6

I’m afraid this has nothing to do with the issue.
This usually does fix itself within a small portion of time but may take hours in worst case if you’re removing a very heavy user with tons of tickets.