It would be very useful to have a Voice-to-Text feature directly integrated into the ticketing system, similar to the voice input functionality available in ChatGPT.
A Voice Record / microphone button could be added to relevant text fields. Users could simply record what they want to write, and the recording would automatically be converted into editable text before submitting or saving it.
This would be especially useful for two main use cases:
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Faster ticket responses: Instead of manually typing longer responses, users could simply speak their answer and have it converted into text.
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Easier knowledge base creation: Knowledge, solutions, troubleshooting steps, and instructions could be spoken and quickly converted into written knowledge base content.
This would make it much faster and easier to document information, especially for longer explanations, and could encourage users to add more valuable content to the knowledge base.
Goal:
Add a Voice Record / microphone button to relevant text fields in the ticketing system, allowing users to record their voice and automatically convert it into editable text.
