- Used Zammad version: 3.4.x
- Used Zammad installation source: source
- Operating system: CentOS Linux 7
- Browser + version: Chrome / latest
we haven’t started to make our zammad-installation availabe to our customers (=company workers) yet. But we are working on implementing a knowledge base and want to have internal aswell as public articles. I’ve started to do this by changing the visibility of articles to “public” or “internal”.
I want to have nice looking articles for the customers aswell as for the agents.
My expectation for text-wrapping in the internal KB would be that words are wrapped just like in the public KB like this:
When using the knowledge base from agents perspective (/#knowledge_base/1/locale/de-de), the textwrapping looks off in the internal view for the agents (same article):
Steps to reproduce the behavior:
- Create an KB article with a few paragraphs
Is there any way to make the “internal” view of the KB for the agents better, so that they can read internal knowledge base articles, e.g. how to deal with certain problems or how to use the ticket system, without the irritating wrapping of certain words which makes it hard to read?
OR is there any way so that internal articles can be seen for agents when they use the “public” KB ( /help/de-de) but not for customers?
Thank you very much in advance!